Best In-House Training
The E4 Experience - The E4 Experience brings together top educators, manufacturers, AVIXA CTS-certified training, technology firsts and endless networking opportunities for the latest business/industry trends necessary to stay productive and gain valuable skills that can immediately be implemented. The E4 experience features Almo’s four-pronged approach: Explore, Engage, Educate and Expo, allowing attendees to expand their business acumen and find new growth and success. All this is done locally, in a single day and free of charge.
Shure Audio Institute’s Wireless Best Practices & Techniques - Shure Audio Institute’s Wireless Best Practices and Techniques is a master class for anyone involved in the specification, installation, or operation of multi-channel wireless audio systems. The comprehensive training program coverages a variety of topics including the basics of radio waves and wireless transmission, best practices for antenna selection and placement, and understanding frequency coordination. Offered in-person and online, the master class incorporates effective demonstration and real-world anecdotes for Shure’s knowledgeable RF experts.
Best Online Training
LynTec - LynTec puts their customer-first philosophy in action with its instantaneous live video training and troubleshooting platform. Born from the company’s wildly successful on-demand sales meeting setup, the interactive online training takes place based on customer’s schedule — even just minutes after receiving a call or an email from customers. The live video sessions are hosted inside LynTec’s HD demo room, delivering real-time information, training, and technical support when whenever, wherever customers need it.
ZeeVee Online Training - ZeeVee’s SIGNAL Sessions and Certified Solution Partner Training webinars provide integrators, consultants, distributors and end-users with best practices for AVoIP and RF signal distribution technologies – as well as the latest product information and standout AV case studies. Certified Solution Partner Training provides attendees with up to 3.5 AVIXA CTS credits. Both series have attracted thousands of attendees since June 2020.
Allen & Heath Mini Masterclass - Held each week since November 2020 and now totalling over 50 sessions, the interactive Allen & Heath Mini Masterclasses were developed via continual student feedback. Hosted by world-class instructors every Wednesday, 25-minute masterclasses are followed by Q&A and 1-on-1 'office hours' time. Two content tracks are offered, one focused on ‘Installation Inspiration’ and another aimed at ‘Mix Mastery’, collectively covering topics as diverse as AEC, interface design, and advanced mixing console routing
L-Acoustics Online Education Platform - Our L Acoustics Online Education platform is a fully-comprehensive interactive virtual classroom where students receive a hands-on approach to sound engineering courses. Students can talk with their teachers, get graded on assignments, and receive live reinforcement and help. While most classes are done during scheduled sessions with a trainer, all courses are accessible from home. Once each course is satisfactorily completed, students receive certification and a one-year account activation on the online L-Acoustics Education platform.
Extron - Extron’s award-winning training is available 100% online and in multiple languages. Instructor-led courses and workshops provide as close to an in-person experience as possible in a very small group size. In addition, their self-paced training and certification programs cover a wide range of AV technology topics accessible 24/7 on any device. AV professionals now have more opportunities to enhance their skills, increase their knowledge, and earn valuable certifications while obtaining industry continuing education units.
Symetrix - Learn Online from the Comfort of your Own Home - Our Online training is available 24/7 so you can learn at your own pace, at your convenience and in the comfort of your own home. Full-day, instructor-led courses are offered throughout the year for advanced training, and helpful Tech Tips are available on our YouTube channel. Our international customers can learn Composer Basic Training in 6 different languages: Spanish, Russian, Thai, Chinese, Japanese, Russian and English.
The E4 Evolution - Launched in spring of 2020 as part of the award-winning E4 Experience platform, the E4v provides exclusive online education related to the design and specification of AV systems. As the next evolution in virtual educational experiences, E4v helps attendees evolve and thrive by providing critical trends and business content delivered by the industry’s most sought-after presenters and worth AVIXA CTS Renewal Units.
AV University - Whether you’re an AV professional looking to gain a deeper understanding of a challenging topic or just launching your career, Legrand’s AV University will take you to the next level. Choose from nearly 100 free courses on topics ranging from USB-C and digital signage, to installation tips for Chief mounts and Vaddio cameras. Plus, you can earn more than 40 Renewal Units for your AVIXA CTS re-certification plus CEUs from AIA, BICSI, and CEDIA.
Bose Pro GlobalEDU Learning Centre - Bose Professional has a best-in-class online learning center located at proedu.bose.com. It teaches AV/IT system integrators and consultants about our products and industry standards using high-quality multimedia and animations. We provide multiple learning methods to best serve three learning styles: Certification Courses for those seeking AVIXA RU's or Bose certificates, On Demand Courses for those who want to quickly learn a specific topic, and Live Webinars for those who prefer live presentations.
Crestron Technical Institute - Crestron’s CTI Portal lets you to participate in training anytime, anywhere. Learn how to sell, design, configure, or program Crestron systems through courses tailored for every level of your career. Crestron's CTI courses can be self-paced or instructor led and are available globally in multiple languages. Bring your skills to the next level with the full range of courses Crestron has to offer. Come join us at www.crestron.com/training.
Shure Pro Audio Training Program - The Shure Pro Audio Training program is designed for performance production, AV rental, and film & location sound professionals. The comprehensive program covers a wide-range of topics designed to help working audio engineers enhance their industry knowledge and skills. Divided into three levels; Fundamentals, Shure Product Training and Advanced Application Training, Pro Audio Training from Shure takes your expertise to the next level.
Best Supporting Content
Epiphan Content Marketing - Epiphan’s content marketing program supports AV professionals at every level of experience. Assets include blog posts covering key AV challenges and questions; case studies describing how Epiphan customers overcame challenges to achieve results; live webinars that dispense expert insights and offer Q&A opportunities throughout; a live show covering topics of interest to the AV community; and in-depth AV design guides that propose workflows for key applications and offer tips for setup and operation.
PTZOptics Live and On-Demand Resources - PTZOptics isn’t just a manufacturer of robotic pan, tilt, zoom cameras and joystick controllers for broadcast and Pro AV applications. It is also one of the industry’s most prolific educators on videoconferencing, production, and livestreaming, providing regular live streams and on-demand video content to a worldwide audience. These free educational videos and webinars are designed to help amateurs and professionals learn more about video production and live streaming technologies.
L-Acoustics L-ISA Studio Quick Start Tutorials - L-ISA Studio is a spatial audio mixing software suite where users can create and mix immersive sound anywhere from their laptops. With the L-Acoustics L-ISA Quick Start YouTube Tutorials, users can learn how to easily dive into the beginning stages and fundamentals of efficiently utilizing L-ISA Studio. Each tutorial gives concise and easy-to-follow instructions on using the L-ISA interface and gives users the power to start creating immersive content anywhere.
Best Website Dealer UX
Crestron.com - Backed by a team of highly talented web designers, Crestron.com is a one-stop shop offering 24/7 access to the latest configuration tools, manuals, and more. Constantly updated with new functionalities, our website is designed to provide dealers with a sophisticated user-experience. When logging into Crestron.com, guests instantly see tailored content relevant to their business, making it simple to find what they need and to stay up to date with the latest Crestron news.
Shure Partner Shop - In today’s ever-evolving, competitive digital marketplace, access to streamlined, reliable purchasing journeys is key. Shure Partner Shop is an e-commerce site for B2B customers. The platform makes it quick and easy for both modest and large customers to order and re-order products while displaying product inventory, tracking estimated ship dates and ensuring a transparent and optimized purchasing experience. The Shure Partner Shop is available to B2B customers in America, Asia and Europe.
Extron - The Extron Insider website provides AV professionals with the tools and up-to-date information they need to create enhanced user experiences using advanced Extron technologies. That includes product and training videos, valuable certification programs, product configuration tools, software and firmware downloads, online product shipping status, repair services, and much more. Insiders also have access to MSRP and — depending on account type — reseller pricing in local currency for use in bids, proposals, and project budgets.
Best Design Services / Tools
Legrand AV Design Team - The Legrand AV Design Team is a team of experienced product specialists who manage custom product and project requests for the Legrand AV brands. By working together with customers to understand their exact needs, the Design Team then works with the various internal teams to make the solution a reality. The team delivers white glove service to customers from quoting all the way to post-install support.
Planar® Custom Solutions - Planar® Custom Solutions brings visual creativity to life, combining art, technology and communication to do what’s never been done. The U.S.-based LED expert team offers custom LED video wall, mounting frame and architectural design, plus structural drawings, creating displays of nearly any shape or size. From concave curved LED video walls, column wraps and unique-angled surfaces to rotating 3D shapes, Planar Custom Solutions creates one-of-a-kind designs that allow customers to stand out.
Snap One Commercial Systems Design Team - Snap One’s newly expanded Systems Design Team provides integration Partners with free consultations and assistance to design and configure commercial systems. Support from the team allows commercial market Partners to bid on large or complex AV integration jobs they would otherwise be unable to complete. The team stays involved as much as needed throughout the design process, whether an integrator needs help generating a bill of materials, completing a site drawing or identifying unknowns.
MSE Audio: Free Audio Design for 70V, Low Voltage and Dante Systems - MSE Audio, parent of SoundTube and Rockustics, will design and optimize audio projects to ensure they deliver end-users sound with precise imaging and clarity. Our engineers will prepare free EASE audio design reports for any customer. We often save time and money by recommending the exact quantity of speakers needed for the best coverage possible—in a 70 V, low-voltage or Dante configuration. Theater Sound Designer is also available for any cinema audio design needs.
McCann Systems Collaborative Design Services - McCann works in architectural BIM software to give clients full photo-realistic renderings and virtual walk-thru packages before a project passes to our design engineering team. Our award-winning designers carefully balance the system hardware, software, budget, environment, and client expectations to assure a successful AV technology project integration. This genuine concept to completion process is completed entirely in-house, shortening timelines, reducing communication errors, and improving the overall customer experience.
Design Database - Crestron’s Design Database is an online tool that allows customers to easily specify Crestron Room Solutions to help ensure a successful outcome for all projects. Customers can find designs of the most common room types and technologies through this helpful tool. The Design Database allows users to select rooms designs, download detailed information, and request Crestron proposals for the equipment in each design drawing.
Extron - Extron offers a wide selection of system design tools, including system builders, design guides, online calculators, and technical resources to help AV professionals design their ideal system and select just the right products. In addition, Extron System Design Engineers are available to work with integrators to provide system design support and technical troubleshooting services to system integrators throughout the project lifecycle, from sales to system installation and commissioning.
Best Sales Operation
Crestron Sales Support Services - Our Sales Support Services (SSS) Department is comprised of a team of experienced solution engineers and administrators, dedicated to delivering world class service to our customers. Our team provides assistance with all technical, pricing, system design, and quotation related inquiries; perform comparative analysis for competitive projects and quotes; sales tools, information, application drawings, Design/Best-Practices Guides, CAD/Visio-Blocks, Revit/BIM Files, Architectural and CSI format Specifications.
TechImage - Sales Support You Can Believe in - We sell the widest breadth of visual technology on the market, and our goal is to ease customers’ pain points instead of selling them the product of the month. We work directly with customers to create comprehensive solutions to solve for specific issues within their environment. We build relationships with integrators, resellers and customers to ensure the products are the best fit for their situation, partnering with them through every step of their tech journey.
BTX Sales Team - The BTX technical insides and outside sales staff serve as a reliable resource for integrators to receive fast and accurate guidance while specifying and engineering projects. With a consultative approach across a line card of trusted partners, and a multi-certified manufacturing wing for custom plates and panels, copper and fiber, BTX's technical sales team has been helping the AV and IT community elevate their designs for over 50 years.
Symetrix - Sales Support You Can Believe In - Our Best-in-Class Regional Sales Managers are industry experts who love to help you discover how Symetrix provides tools and technology to support your unique projects. Our expanded sales operation includes a team of Field Application and Software Engineers available to answer any questions and make your projects happen. Our order fulfillment team has adapted to process disruption with agility and excellence to deliver remarkable customer experiences by applying Six Sigma best practices.
The SoundPro Experience Team - Sound Productions is a leading retailer/distributor of AVL gear nationwide. With over 300 years of combined experience and dozens of manufacturer certifications under their belt, 100% of SoundPro’s Account Manager team is certified in QSC Q-SYS, Allen & Heath dLive, and Shure Stem Audio. Professional expertise backed by practical skills: every Account Manager at SoundPro is also an active musician, DJ, engineer, or artist—meaning they personally share the passion of the customers they serve.
Extron - Extron was founded on the core value of professional integrity with the ultimate goal of complete customer satisfaction. This commitment is reflected in our three ongoing guiding principles: Service, Support, and Solutions. Extron employees are prepared to do whatever it takes to make certain that the entire process of doing business with us is a positive and professionally rewarding experience for you.
Planar® EverCare™ Lifetime Limited Warranty - The Planar® EverCare™ Lifetime Limited Warranty program provides customers with complete confidence in their LED video wall purchase while reducing lifetime cost-of-ownership. With Planar EverCare, customers receive total product coverage, including controller, sub-pixel and every component in between, as long as the end customer continues to own and use it in a fixed location. When paired with Planar® EverNew™ Managed Service Program, a competitive, multi-year leasing program, Planar EverCare makes deploying Planar video walls worry-free.
Shure Sales - For 95 years, it’s been Shure’s mission to provide an excellent sales experience. The Company’s Sales, Market Development, Applications Engineering, Customer Service, and Service Repair groups offer exceptional sales support before, during and after purchase. With the formation of the Customer Happiness team, Shure has yet again raised the bar for great customer support. The Company consistently surpasses customer expectations by reacting to real-time feedback -- while producing superior products at affordable prices.
Best Tech Support
Vanco Technical Support - Vanco International has built a reputation for supporting the channel, a key way they continue to be a resource is through their high-quality technical support. Vanco’s team of knowledgeable experts offers hands-on problem solving for any of their thousands of products, and they are available Monday - Friday via phone, live chat, and 24/7 email support. Additionally, Vanco’s online training center continues to be updated with new product training modules, videos, and training webinars.
Planar Professional Services Team - Every giant, curved Planar video wall or 4K interactive display is backed by a local team of pre-sales and post-sales technical and application experts who ensure customers select the right display solutions and keep them performing their best. Following installation, Planar Installers provide basic system training about proper use, maintenance, troubleshooting and servicing. With on-site repair, hundreds more Authorized Resellers employing Planar-trained personnel and U.S.-based manufacturing, Planar service and support is unmatched.
Global Cache Support - Global Caché provides U.S. based live phone support for technical support issues, an industry leading ticketing and tracking system, extensive FAQ pages, and an easily accessible web-based documentation system. Global Caché strives to provide domestic and international users with simple yet comprehensive solutions and customer support for integrators, installers, home-based users, project planners, and anyone who needs assistance.
Biamp Technical Support Team - Being a Biamp application engineer is a title carried with pride. Their zeal and passion for delivering top-shelf support as part of Biamp’s worldwide tech support team is unmatched in the industry. They know Biamp and its leading portfolio of products inside and out, break down information so it’s easy to understand, and find solutions. This is all in a day’s work, all so they can deliver extraordinary service to their customers.
Peerless-AV, Customer Care team - Customer support is the utmost priority at Peerless-AV, and this can be seen in all facets of the company. Comprehensively trained on both product and technical information, Customer Care Representatives are equipped to efficiently address each customer’s concern. Additionally, a specialized team of “PeerTech Pros” are available to provide higher-level support in Peerless-AV’s emerging technology solutions. This well-rounded team ensures reliability and quality support that exceed customers’ expectations and guarantees successful AV installations.
ZeeVee Tech Support - ZeeVee’s technical support operation is one of its key differentiators in the marketplace. When customers call, they get a live person that immediately directs them to assistance or arranges for a timely call back. The ZeeVee support staff is comprised of AVoIP experts with extensive real-world experience across multiple verticals. They’re also well-reputed for assisting customers with all system issues they’re experiencing – even those that don’t originate with ZeeVee products.
Shure Applications Engineering - For best-in-class customer support, Shure offers technical assistance via phone or email from a team of global Applications Engineers. This one-stop-shop also provides integrators, dealers, and consumers easy access to thousands of self-help articles—available at any time—that make installation, project management, system updates and troubleshooting simple. Shure arms customers for success with the resources they need to better manage and control their gear.
Just Add Power - Just Add Power’s technical support team are determined to be rock stars for their customers. No matter, if they’re working in the office or from their basement (remote/hybrid), they don’t let anything get in their way — not even tornadoes (seriously). They’re always available and determined to deliver the same high caliber of service, which they must be doing right, based on the 10 out of 10 stars they receive regularly from customers.
Symetrix Technical Support Team - Our industry veterans are at the forefront of technical support excellence. The Symetrix Technical Support Team consistently provide the highest caliber of technical support in the industry. With over 35 years of combined Symetrix experience and over 125 years of combined audio and networking experience, our team of analytical problem solvers are passionate about all things audio and providing a phenomenal experience to each and every individual who contacts us.
Epiphan Customer Success - Epiphan has a reputation for offering technical support that’s a cut above. Bringing equal parts knowledge and empathy to every interaction, Epiphan’s customer success specialists field product and application questions and deliver one-on-one live demos without scripts. There’s numerous ways for customers to reach out via phone, email, or live chat, or Epiphan’s community forum. Epiphan Customer Success team members regularly share their expertise by hosting Epiphan webinars and other productions.
AVPro Edge Tech Support - AVPro Edge has a team of in house, CTS certified tech support agents. These experienced agents go above and beyond what is deemed standard. This includes; full testing lab with the latest AV equipment, after hours support, custom drivers built for customers, and traveling to the job site.
McCann Systems Managed Services - With approximately 1/3 of the entire McCann staff on the Managed Services team, McCann's industry-best 2nd Day Care provides our clients with unparalleled levels of support and exceptional functionality. Delivering the best service takes a crew with flexibility, technical ability, and integrity, coupled with trusting client relationships. We are collaboration-focused, facility orientated, and result-driven. Our team is Personable, Accountable, Resourceful, and Technical; a PART of your team.
The Number You Have on Autodial - Tech is most frustrating when it isn’t working as expected. One of our core values is our world-class customer service. Our tech support experts are trained to help solve issues quickly, and qualified to provide a replacement to minimize downtime. We empower our US-based technical staff to resolve issues quickly, and initiate replacements as necessary. We believe it’s important to keep our customers operating rather than waiting for us to solve a problem.
Extron - Extron tech support is second-to-none in the industry. Customers will always hear a live voice on our 24-hour support hotline. We provide after-hours technical support, including weekends and holidays. Whether you need help commissioning or designing small to large systems or have a last-minute troubleshooting question in the middle of the night, a trained and knowledgeable engineer will be there to help. Extron stands by our 100% satisfaction guarantee!
Crestron True Blue Support Services - Crestron has a world-renowned “True Blue” support team, providing the most personalized & dedicated technical assistance in the industry. Crestron customers have access to our live support teams where they can get the answers they need immediately through calls, emails, and chats. For problems that can’t be resolved remotely, our Advanced Support Operations Team servicing our global customer base will not close the customer’s case until they are 100 percent satisfied.
Best Project Management Tools
XTEN-AV - XTEN-AV is the worlds first and only AI powered professional AV design & Documentation platform which automates multiple types of drawings and documents which lets our users replace legacy methods of design & documentation such as Visio, powerpoint, MS word and excel and increase their efficiency by 10X, it is the only solution in the AV industry which combines the benefits of 4 different software in to one. X-DRAW, Proposals, CRM, Automation.
D-Tools System Integrator Software - D-Tools offers end-to-end core business software for commercial integrators. D-Tools System Integrator (SI) is a comprehensive on-premises solution that drives sales and substantially improves operating efficiencies by streamlining the entire project workflow – from estimating, through system design and documentation, procurement, project management, installation, and on-going service, all through a data-driven process that leverages an extensive, integrated product library. D-Tools software helps teams close more business, stay on budget for clients, and improve bottom-line results.