Learn from the best. Our Professional Services team is comprised of former educators and technicians with a combined 50+ years of teaching experience. The Professional Services training that they offer benefits Clear Touch customers by giving the option of on-site, virtual, and in-person training options to give Clear Touch users the most comprehensive hands-on training.

https://www.getcleartouch.com/professional-development-services/

Zero Limits is an all-inclusive managed services program that delivers unparalleled technical support resources tailored for diverse media facilities, post-launch. Eliminating the high cost and heavy lift associated with hiring, training, and managing multiple staff members (often for 24/7/365 operation) and administering individual manufacturer support contracts, ZeroLimits offers both direct staff augmentation and comprehensive support plans.
The program places highly skilled and industry-certified personnel on-site for event support, training and day-to-day operation, providing remote and on-prem scheduled and emergency maintenance support, software updates, hardware repair or replacement, and an online knowledge base for operations staff.

ZeroLimits supports many of ZTransform’s wide-ranging, esteemed customers including an international coffee giant, a global e-commerce and technology company, and one of the world's largest private philanthropic organizations – all based in Seattle. These partnerships highlight the trust and reliability that ZTransform delivers. Dedicated Team Members: Deployment of highly trained and certified personnel and a dedicated Services Coordinator ensure first-class support. Skilled Resources Pool: Access to a diverse pool of technical, operational, and administrative resources. Comprehensive Technology Warranty: All-inclusive coverage for hardware, software, accessories, and cabled infrastructure. With Zero Limits, media facilities can ensure their technology is completely protected and fully supported throughout the life of the plan.

https://ztransform.com/services/managed-services/

Backed by a team of experts, Epson is committed to optimizing AV setups, troubleshooting issues, and fine-tuning projectors for the best possible experience. Epson provides support teams and extended service plan options, ensuring peace of mind when downtime isn't an option. Epson’s support team is accessible through multiple channels ensuring quick and efficient help – from troubleshooting connectivity and image quality to guiding users through firmware updates. An extensive online knowledge base also features FAQs, user manuals, and video tutorials, allowing customers to gain access to helpful tools and assistance at their convenience. Epson also connects organizations to dealers and distributors in their area for local support.

Epson projectors are also built with advanced tools to help with installation and ensure positive user experiences. The optional PixAlign® camera simplifies advanced projection applications; Epson Projector Professional Tool (EPPT) offers multi-projector control and management; and Epson Projector Management Connected (EPM-C) allows IT professionals to monitor, control, and manage their networked projector fleet from any device with a web browser. For education specifically, Epson’s Brighter Futures® program offers peace of mind with best-in-class warranty coverage with next business day replacement, dedicated education account managers, and toll-free technical support for all Epson projectors and associated accessories.

https://epson.com/projectors

Blackwire Designs stands ready to support integrators with its unique suite of value-added services that ensure efficiency, accuracy, and ease of installation in any project. The company’s Predictive WiFi Heatmapping and Network Design and Provisioning Services take the guesswork out of network deployments, allowing integrators to deliver enterprise-grade coverage without the time-consuming trial and error. By submitting project blueprints, dealers receive a meticulously crafted installation plan, including optimal wireless access point placement and hardware recommendations, significantly reducing installation time and costly mistakes.

Blackwire’s Network Provisioning Service further streamlines the installation process by delivering fully configured, labeled, and updated networking equipment, ready to deploy out of the box. This eliminates the need for on-site setup, troubleshooting, or advanced networking expertise, saving integrators hours in the field while ensuring seamless performance. Available using solutions from industry leaders like Ruckus, Peplink, and NETGEAR, this service redefines efficiency in network installations. Additionally, Blackwire’s Blacklight Design Tool revolutionizes linear lighting system design. Dealers can visually plan, configure, and price entire lighting systems with precision, avoiding miscalculations and wasted labor. From networking to lighting, Blackwire’s innovative solutions empower integrators with the tools and expertise to deliver flawless installations with confidence and ease, making them a true partner beyond the sale.

http://www.blackwire.com

Shure’s Wireless Workbench (WWB) and ShureCloud provide unmatched value-added services to Shure’s product portfolio, ensuring seamless wireless management and remote device control. WBB offers real-time frequency coordination, monitoring, and control, enabling audio professionals to manage complex RF environments – all at no extra cost. With advanced scanning and interference detection, WBB maximizes spectrum efficiency. ShureCloud enhances the Shure ecosystem by enabling secure, cloud-based device management and firmware updates. Users can remotely monitor system performance, ensuring optimal operation without the need for on-site troubleshooting. This remote capability enhances workflow flexibility and efficiency. Together, WBB and ShureCloud are examples of comprehensive, scalable, and user-friendly solutions that optimize performance and streamline workflow to deliver best in-class wireless audio experiences.

https://www.shure.com/en-US/support/shurecloud

McCann has redefined after-sale and post-installation end-user support, customizing our Managed Services to businesses' technology needs. With a collaborative approach, we ensure long-term partnerships and solid value in AV performance beyond project completion. As a leader in the Pro AV industry, McCann understands the need to keep up with current technology for our growing client base, requiring ongoing maintenance, optimization, and expert support to maximize uptime and efficiency. McCann's Value-Added Services are built around a proactive, partner-focused workflow. Our Remote Managed Services team of experienced AV professionals continuously educate themselves on industry trends and technology, allowing McCann to monitor, identify, and resolve potential issues before they impact operations. Through real-time analytics, remote troubleshooting, and preventative maintenance, clients experience minimal disruptions and increased system reliability. We ask our partners to describe their workflow, allowing us to custom-tailor offerings and add the most flexibility and value for their money. It may be a singular break/fix SLA or a combination of our other service offerings- remote monitoring, dedicated onsite personnel, preventative maintenance, remote event production, onsite event support, rapid-response technical support, and expert training onsite. McCann's value-added services team ensures technology works efficiently and easily when it matters most, putting you in control.

https://mccannsystems.com/managed-services/

Exertis Almo offers a suite of supplemental/augmentable service options for integrators and a way for them to expand their business while remaining nimble, without having to become experts, add headcount, etc. The relaunching/rebranding allows Exertis Almo to offer a broader range of services, improve brand presence, and set the foundation for future opportunities. It benefits integrators by giving them access to more comprehensive solutions, tools, and support. Simplifying the complex tasks and providing expertise helps them get projects done faster and more efficiently.

Services available through LinkLab

• Engineering & Drafting: Designed for a wide range of projects in commercial AV spaces, we're here to assist with specialized services in engineering, drafting, and consulting.
• Design & 3D Modeling: Bring your ideas to life with professional design, 3D modeling, and high-quality renderings.
• Programming & Commissioning: By completing a final systems check, making calibration adjustments, and providing user training, we'll help you expand your reach and grow your business.
• Labor Support: Providing full-service labor, site surveys, and service calls, we'll help you expand your workforce without the hassle.
• Digital Signage: Designed to increase audience engagement, improve operation efficiency, and drive revenue growth, Autora DSM is your smart and simple solution for fresh, engaging digital signage content.

https://linklabservices.com/

ACT Entertainment’s ACT Academy provides online training, lectures and technical support for many of its leading brands, including MA Lighting, Green Hippo, Visual Productions and zactrack. Among these are training videos for each brand’s solutions, such as MA’s grandMA3, tvONE’s Green Hippo Server, Visual Productions’ CueCore3 and zactrack SMART. These services are designed to give systems integrators and users instant access to key topics surrounding these in-demand product solutions. Using the “Knowledge Base” section, visitors will find configuration, maintenance and technical specs for a wide range of products from the aforementioned brands. In addition to the online options, ACT Academy is also available in-person in cities across North America, including Dallas, Los Angeles, Montreal, New York and Toronto.

ACT Academy also offers a free online lecture series, with topics ranging from “Women in Lighting” and “Networking Your Resources for the Show Environment” to “grandMA 3 Show File Setup” and “zactrack Configuration and Setup.” Whether someone is just starting out with one of ACT’s brands or looking to enhance their skills to level up their productions, ACT Academy is designed to serve a wide variety of needs. It is also continually evolving to address new advancements in the market.

https://academy.actentertainment.com/

Clear Touch Academy is an online learning portal geared toward interactive panel users, educational institutions, and organizations that want to offer their employees ongoing technical training and support. The Clear Touch Academy portal also gives community members an easy way to connect and collaborate with each other. It’s a whole new way to interact differently.

https://experience.getcleartouch.com/share/YIFJfCwFue2WTMO9?utm_source=manual

For more than 50 years, SynAudCon has led the way in teaching audio practitioners and professionals. Our graduates offer a good summary of the online training courses that we provide.

• "I enjoyed the course. There were many things I considered basic before taking the course but after taking the course I learned that I was misinformed. I will carry over this information to my workplace and be able to explain to my peers the correct way of doing things and most importantly the why it must be done this way." A.G.
• "The visuals really help bring it all together and “paint a picture” for the brain to better understand.” J.G
• "I thought this course was great. I found that although I already had a good bit of knowledge on sound systems, the course really helped fill in some gaps. The material was clear cut and framed in a way that just made sense. I will gladly recommend this course to others in the field. My companies CEO signed me up for this course to see if it would be worth incorporating in our training outline. Safe to say this course will be going on that outline.” C.N.

https://www.prosoundtraining.com

Crestron Technical Institute (CTI) courses cover a wide range of products, solutions, and specializations, ensuring a complete understanding of the Crestron ecosystem. With more than 80 courses available, students gain access to in-depth, expert-led training on Crestron's suite of AV, UC, and control technologies. Our curriculum balances theoretical knowledge with hands-on experience, preparing trainees for real-world scenarios. Crestron offers flexible learning options such as instructor-led courses and on-demand asynchronous courses.

Instructor-led courses allow students to become experts in Crestron hardware, software, programming, and system design with guidance from Crestron’s own technical experts and certified trainers. Crestron offers both in-person and virtual training options, allowing you to choose the learning format that best fits your schedule and preferences. On-demand training courses are online self-paced courses that allow students to learn at their own pace and revisit content as needed. Elevate your expertise with Crestron’s comprehensive training programs designed to enhance your skills in automation and control systems. Increase your efficiency, boost your productivity, and stay ahead of the competition with our industry-leading training sessions. Visit Crestron’s training website here: http://crestron.com/Training-Events/Training.

http://crestron.com/Training-Events/Training

EAW’s certification program is a collection of online courses aiming to expand public knowledge of EAW loudspeakers and technologies. EAW has recently launched three new online courses. The first, ADAPTive Level 1 Training, explains the ADAPTive algorithm and takes an in-depth dive into each product. In the AC6 Level 1 Training, participants learn key features of the loudspeaker and how the technology inside can support audio professionals. The final course of the initial launch, Resolution 2 Core Training, walks through the software and shares an overview of how to build an acoustic model.

Accessed through the EAW website, anyone can take these online courses. Personalized accounts will track users’ completion status as they work through the available pieces of training. Each course is broken up into consumable modules, with follow-up quizzes to confirm understanding and assess the user’s technical knowledge. EAW has collaborated with AVIXA to ensure passing participants receive a CTS credit certificate for each skill learned. EAW intends to expand the modules to offer certification training on additional systems and products. Users can anticipate future training to be available for EAW amplifiers, as well as touring line arrays and portable self-powered products.

https://education.eaw.com/

Designed for AV professionals, Extron Institute offers learning opportunities to help you master both fundamental and advanced AV knowledge. Whether you’re advancing your career, enhancing your professional skills, or earning industry renewal units, Extron has the right training for you. Choose from self-paced online courses or interactive sessions with our expert instructors—whatever fits your schedule and learning style. Track your progress and achievements through the Extron Institute portal as you work toward earning valuable Extron certifications!

https://www.extron.com/training/

Legrand | AV offers the AV University as an indispensable online learning platform for AV professionals seeking to advance their knowledge and skills. With nearly 100 free courses, AV University provides comprehensive training on a wide range of critical AV topics. Users can explore the intricacies of USB-C connectivity, master 4K UHD conference solutions, and discover unconventional ways to conceal AV equipment while optimizing the desktop experience.
AV University boasts expert design and installation tips and tricks for leading Legrand | AV brands, as well as best practices for installing Chief mounts, designing impactful solutions with Da-Lite high-performance screens, and implementing robust power systems with Middle Atlantic's UPS solutions.
AV University also offers in-depth training to help professionals prepare for the CTS exam, covering essential topics like AV math, wireless networking technology, and color space and refresh rates. CTS holders can earn more than 40 Renewal Units (RUs) to maintain certification, as well as CEUs from AIA, BICSI, and CEDIA. For those who are beginning an AV journey to seasoned career professionals seeking knowledge to address the most challenging topics, AV University is the essential free resource for continued growth and success in the AV industry.

https://go.bluevolt.com/legrand/s/categorydetail/31457/av-university

The Shure Audio Institute (SAI) sets the standard for captivating and engaging online courses. This award-winning training program is meticulously crafted by Shure experts for all types of learners. Featuring diverse modalities—from educational booklets to interactive multimedia—SAI’s resources are free and readily accessible. Beyond product training, SAI is committed to the professional development of the AV, UC and IT industries, offering Certification programs, AVIXA Renewal Units and badges in several languages to help you showcase and maintain your credentials.

Over 99,000 users are currently taking advantage of courses offered, like the popular “Shure Master Class: Wireless Best Practices and Techniques” and “Networking for Shure DSP and Audio Interfaces.” The Shure Audio Institute’s certification program focused on meeting and conferencing solutions comprises three levels—Level 1, Level 2, and Advanced—each building on the previous to provide a comprehensive understanding of unified communications.

https://www.shure.com/en-US/shure-audio-institute/certification/systems-certification

Q-SYS Online Training was designed by Q-SYS experts to provide an engaging and flexible learning experience. Whether you are new to Q-SYS or looking to level up, our training takes a uniquely enjoyable approach to AV learning. No boring PowerPoints here. Instead, high-production meet real Q-SYS trainers trained in the art of Q-SYS (with a minor in comedy) and are often paired with design submission feedback opportunities from an actual human instructor! From foundational knowledge to advanced system design, all Q-SYS Training content is available to EVERYONE.

One of the newest additions to our curriculum is the Q-SYS Control & UCI Training Series—a reimagined learning journey focused on control programming within the Q-SYS environment. This series features 100+ new videos and over 40 hours of content, and a live, instructor-led design validation and peer sharing session to helping programmers of all skill levels navigate real-world control challenges. You can choose from three distinct training paths within this Series based on your control experience and goals. Our hybrid learning option allows you to complete most of the coursework at your own pace, while our classroom-only option welcomes you into one of our global Q-SYS Experience Centers worldwide.

http://www.qsys.com/controltraining

Extron believes in delivering excellent service and support. That is why, when you call Extron, there is an actual, experienced person to answer and assist with any product question or issue. Our Sales Support Team is international, and wherever in the world you may be, expert advice is never far. Whether you need advice in selecting the right AV solution, assistance in addressing technical issues, or to place an order, we remain firm in delivering timely, reliable, and professional help along the way.

https://www.extron.com/featured/The-AV-Technology-Leader/corporate

Accountability. Strong relationships. Deep roots in the AV industry. Technical expertise. After over 50 years of business, these pillars are the foundation on which Sound Productions has built its customer experience. From independent contractors to front of house, from houses of worship to distribution, SoundPro serves a spectrum of professionals in audio, video, and lighting with a sales team that prioritizes solutions over sales. Any pro can call with a certainty that they will work with an Account Manager who speaks their language and will be an advocate for them from project start to finish.

Excellence goes beyond the sales team. At its core, every sales organization has the same tools. At SoundPro, the credo is that People Matter, and that goes beyond the customer. The Operations Teams are the value-add, the backbone; agile, efficient, and communicative, from the offices to the warehouse. Business partners are not just organizations; they’re made up of people with whom there is a shared history. Then of course, back to the customer, who is the reason the machine ticks at all. Everyone at SoundPro loves this industry, celebrates each other, and ensures that with every decision, the customer comes first.

https://www.soundpro.com/

Shure's sales team has partnered closely with customers to help them achieve their goals for 100 years, which has been the heart of Shure’s mission since the beginning. Key attributes of the sales process include expertise, collaboration, planning, leadership, strategic advice, and commitment. The strong relationships we've built with our partners allow us to deliver professional support at every stage of the buyer's journey, from deciding what to purchase to where to buy and how to use the product—and we are always ready to exceed customer expectations.

Shure’s Sales team is there for you, making it easy to contact a sales representative by text, phone, email, or with a simple form on the website customers can fill out with their contact information and what they’re looking for from the service. They can choose the application they’re looking for help with, from broadcast and video production to the enterprise boardroom and the world tour stage. A sales representative will follow up to help answer a question, schedule a demo, or determining the best solution.

https://p.shure.com/l/428102/2021-12-20/d72tqs

A core value at Listen Technologies is being easy to do business with, and the Sales Operations Team takes this to heart. The team has implemented processes to ensure order accuracy and deliver positive customer experiences. Team members are friendly and professional and ensure customers’ needs are met accurately and in a timely manner. The team focuses on the project, not just getting items out the door. They check each order and flag mismatched technology so customers’ needs are met the first time. Sales Operations team members work closely with sales and fulfilment teams to share data and manage commitments and expectations.

The team also maintains meticulous follow-up. Whether it’s a stock check, shipping question, or new order, they work to give the best and most accurate information quickly. Team members are systematic, yet personal, and take pride in every communication point with partners. They have stellar relationships and are loved by reps, distribution partners, and resellers. Every interaction is driven by the desire to make the customer’s experience a great one and to deliver on our promise to be easy to work with.

https://www.listentech.com/contact/

The Clear Touch Support team is based in Greenville, South Carolina. They work tirelessly as a resource to Clear Touch users, providing quality support service with Clear Touch products.

https://www.getcleartouch.com/support/

Extron’s commitment to complete customer satisfaction is reflected in our three guiding principles: Service, Support, and Solutions, and underscored by our 100% Satisfaction Guarantee. We will work diligently to your complete satisfaction. Extron customers will always hear a live voice on our 24-hour support hotline, including weekends and holidays. Whether you need help commissioning or designing small to large systems or have a last-minute troubleshooting question in the middle of the night, a trained and knowledgeable engineer will be there to help.

https://www.extron.com/featured/Our-Commitment/commitment

The Support and Service team at Sound Devices has built a global reputation for saving the day – whether they solve a problem over the phone with minutes to spare before show time, or keep a trusted piece of audio gear running for decades. Sound Devices’ Support Technicians provide round-the-clock phone and email support in the U.S. and the U.K., and are equipped with Sound Devices and third-party gear to be able to replicate the exact setup and the steps a caller has taken to provide a solution. Their calm nature and expansive knowledge of audio equipment and workflows have helped ‘the show go on’ for thousands of Sound Devices customers. The Technicians also share their expertise online by writing tutorials to help customers better understand features and functions of Sound Devices gear.

What sets Sound Devices’ Service department apart from others is the fact that it services every product made since the company’s founding in 1998. Every single product that Sound Devices’ Service Technicians receive will be inspected, thoroughly cleaned, factory tested on an automated test stand, returned to factory specs, and – if it did not already have an active warranty – will be issued a new one-year warranty.

https://www.sounddevices.com/support/

At DetaiLED®, we believe that exceptional service extends far beyond installation. Our commitment to post-installation support ensures that clients receive reliable, proactive, and expert assistance throughout the lifespan of their LED display systems.

Our dedicated technical support team is North American based with global satellite locations to respond to our clients in a quick and timely manner. With a deep understanding of complex LED solutions, we empower clients with comprehensive training, real-time diagnostics, and seamless troubleshooting—setting the industry standard for customer care. At every step, DetaiLED® goes above and beyond, delivering responsive, knowledgeable, and solutions-driven support that keeps displays performing flawlessly. Our commitment to excellence makes us the premier choice for the **Best Tech Support** category at the 2025 Stellar Service Awards.

https://www.detailedsolutions.com

Matrox Video’s technical support isn’t just a help desk—it’s an extension of our product development team. Our support specialists are deeply embedded in Matrox Video’s software and hardware workflows, ensuring unparalleled knowledge and assistance. Unlike traditional call centers, our team actively participates in product design, bug triaging, and product review meetings, allowing us to address issues at the root level.

Our commitment to long-term support sets us apart. With team members boasting 15+ years of extensive experience in the Pro AV industry, we continue to assist customers with products that have been in the field for decades. Our customer satisfaction scores speak for themselves: a world-class Net Promoter Score (NPS) of 82 and a 97% satisfaction rate, with all surveyed customers rating us 10/10. Beyond troubleshooting, we act as the voice of the customer, relaying real-world insights to our development teams to drive continuous product improvement. Major Tier 1 accounts trust us so much that they call us for non-Matrox-related issues, knowing they can count on our expertise. From pre-release product testing to hands-on problem-solving, Matrox Video’s tech support is built on knowledge, responsiveness, and lasting customer relationships.

https://video.matrox.com/en/about/matrox-video

At D-Tools, outstanding customer support is foundational to our success and a core source of pride for our organization. Our award-winning Customer Support Team is fully committed to helping customers improve their businesses by effectively utilizing our software. This dedicated team provides responsive, personalized, and practical support to ensure our customers achieve meaningful results. With a clear focus on customer success, our support specialists act as trusted advisors, proactively addressing challenges and offering guidance tailored specifically to each customer's needs. Their expertise, commitment, and empathetic approach consistently lead to measurable business improvements.

Our customers regularly acknowledge this team's efforts in ensuring smooth software implementation, optimized workflows, and increased productivity. Their consistent dedication embodies our core values of excellence, integrity, and innovation. We are extremely proud of our Customer Support Team, whose consistent efforts set a high standard for service excellence. Their dedication to ensuring our customers’ success makes them truly deserving of recognition in the SCN Stellar Service Awards.

https://www.d-tools.com/resource-center/integrator-achieves-80-90-close-rate-using-d-tools-cloud

PTZOptics excels at tech support by consistently updating its products through ongoing free firmware updates, providing dedicated, U.S.-based experts to answer customer questions about any PTZOptics products, and providing support resources that go far beyond our tech support team. PTZOptics provides customers with regular, free product updates based on customer feedback, enhancing the value and functionality of their products over time. Additionally, our PTZOptics Discord channel allows users to communicate directly with our engineering team and access beta firmware. This approach enables products to evolve with users’ needs, increasing their overall value. Meanwhile, our tech support team provides unparalleled value. PTZOptics tech support isn’t an automated system — it’s a team of in-house, US-based experts ready to help via phone, email, chat and our website-based support ticketing system. Customers can also access our detailed knowledge base and customer forum, as well as an online Udemy course. Through our Facebook user group, customers interact with other PTZOptics users and the tech support team in real time. We have also built a wealth of educational and support resources through our YouTube channel and our live shows that regularly include tips and tricks for best the best PTZOptics user experience.

https://ptzoptics.com/contact/

When most people hear tech support, they think in terms of troubleshooting or fixing a problem, but in reality, it means so much more. Vanco’s award-winning technical support team has taken their technical support services a step further, helping integrators make the right product choices before a project even begins. This year, the team has seen a growing demand for assistance in specifying solutions for small conference rooms and TAA-compliant projects. By working closely with dealers, Vanco ensures that each recommendation not only meets industry requirements but also aligns with client budgets, technical specifications, and the performance standards customers expect. Dealers can access both technical and product support Monday through Friday via phone and live chat, with 24/7 email assistance. Vanco’s commitment does not stop there: the Online Training Center can help get dealers up to speed on any products they are less familiar with thanks to on-demand resources like training modules, QTRs, webinars, and whitepapers. No matter the project, Vanco ensures integrators have the knowledge and product guidance they need—whenever and wherever they need it. https://www.vanco1.com/tech-support/

https://www.vanco1.com/testimonials/

For best-in-class product support, Shure offers a global team of Applications Engineers and customer service professionals that are ready to assist our customers with all their support needs, from speedy repairs to remote assistance with complex AV conferencing systems. This one-stop-shop includes easy access to thousands of self-help articles, arming our customers for success with all the resources they need to successfully install and maintain their gear. Need more help, or just prefer a human? Our tech support teams are readily available via phone or live chat. Any additional questions about your product can be submitted through the customer support form and quickly answered.

You can also find user guides on both current and discontinued products, relevant documentation and firmware/software information on the Support site. If those resources don’t solve the problem, you can submit a repair request and products will be covered by our two-year warranty to be repaired at no charge, if terms and conditions are met.

https://www.shure.com/en-US/support

When was the last time you contacted a manufacturer for technical support and spoke to a real person? That's what we strive for with the Draper Technical Support group. Our team of experts is standing by in our Spiceland, Indiana, headquarters, ready to take your calls and help you through your technical scrapes. We also offer technical support resources 24/7 through our web site, where you will find hundreds of installation documents, CAD drawings, technical sheets, and other documentation designed to help answer your technical questions.

https://www.draperinc.com/

Every AV project is its own adventure. Count on your ultimate tour guides BZBGEAR to lead the way! Pro AV gearheads not only depend on us delivering reliable gear, but also navigating through the maze that is the AV jungle. BZBGEAR can outfit your entire system with our end-to-end pro AV and broadcasting solutions. Meaning tech support is now super simple with only one contact. Gone are the headaches of calling multiple support reps!

Feel confident BZBGEAR has your back before, during, and well beyond your purchase. We pride ourselves on availability and accessibility. Call, email, or chat with us and enjoy US-based tech support seven days a week (weekends by appointment). Not to mention lifetime product support so you'll always have that lifeline for answers. Our experienced team is trained to troubleshoot even the most complex scenarios. Each client is handled with patience as we put ourselves in their shoes, remotely operating clients' systems among other techniques, to help solve each unique quandary. Complementing our live tech support reps (yes, they’re human), is our comprehensive award-winning support page providing essentials like user manuals, tutorials, software downloads, and access to our YouTube tech channel BZB TV showcasing demos and overviews.

With industry-leading support and hassle-free warranty policies (Pro line: 5 years; Essential line: 3 years; All cables: lifetime), peace of mind comes standard when partnering with BZBGEAR.

https://bzbgear.com/support/

Extron Insiders can access a comprehensive library of exclusive tools, training materials, and product insights designed to support AV professionals at every stage of system design and integration. From AutoCAD, Visio, and Revit libraries to detailed A&E specifications, block diagrams, and panel drawings, Extron provides the technical documentation needed to streamline project planning and execution. Beyond documentation, Extron Insiders gain access to an extensive video library, featuring how-to guides, out-of-the-box demonstrations, and educational technology insights to help users configure and deploy AV systems efficiently. Insiders also benefit from direct access to configuration tools, firmware downloads, and repair services, ensuring they have the support needed to keep projects on track.

https://www.extron.com/home/signup

The AVer Partner Portal is a centralized hub designed to support and empower AVer’s North American partners. Created to enhance collaboration and streamline communication, the portal provides resellers with seamless access to essential sales and marketing resources, ensuring they have everything they need to grow their business.

With a user-friendly interface, the AVer Partner Portal offers a comprehensive suite of tools, including co-branded marketing materials, product videos and deal registration capabilities. Partners can quickly find and utilize these resources to promote AVer solutions more effectively while maintaining flexibility to work with their preferred distribution partners. Beyond resource access, the Partner Portal is a direct communication channel with AVer, enabling partners to receive timely updates, request support, and collaborate on opportunities in real-time. By streamlining deal registration, the portal ensures that partners can protect and manage their sales opportunities efficiently, reducing administrative hurdles and allowing them to focus on business growth.

https://averusa.com/education/where-to-buy/partner-program

As a leader in the audio industry, Shure provides essential resources and support to help professionals stay up to date on rapidly evolving technology and design innovations. Shure offers user guides on each of its products at no cost. This lets Shure share direct knowledge and encourage best practices to users implementing its products and technologies. Shure works directly with systems integrators, engineers, music industry retailers, and musicians to develop and deliver essential content that helps our customers get the most out of their products. Three recent guides from recent launches include the IntelliMix Room Kits user guide, the SM4 user guide, and the MoveMic user guide. Each guide includes resources like tips to get products set-up and running, how to place the product for optimal performance, product specs and installation details, and troubleshooting tips.

https://www.shure.com/en-US/docs/guide/IntelliMixRoom-kits 

Now in its 16th year, the E4 Experience has earned its reputation as the premier one-day event for education, training, and hands-on access to the latest AV technology. Designed to connect integrators with leading educators, manufacturers, and certified training programs, the program delivers exclusive insights into the latest industry trends. Offered in four cities per year -- two in the spring and two in the fall, attendees expect a free, immersive day of learning, trend insights, and hands-on experiences with nearly 50 manufacturing partners and specialty teams exhibiting and the ability to earn valuable AVIXA CTS Renewal Units. E4 stands for the four pillars of the experience: Explore, Engage, Educate, and Expo.

http://www.e4experience.com

Sennheiser’s Control Cockpit is the trusted software tool for seamless audio management, empowering integrators and IT teams to turn ambitious UC concepts into reality. The centralized software provides effortless control, monitoring, and maintenance for entire microphone ecosystems, including Sennheiser’s EW-DX4, SpeechLine, and TeamConnect products. Offering a real-time, browser-based interface accessible from any device, it ensures complete visibility over all network-enabled devices, streamlining even the most complex AV installations. Advanced features such as global system statistics, instant notifications, and remote configuration enable users to manage setups with ease at any scale, including multicampus deployments. With powerful search and filter functions, intuitive device grouping, and real-time status updates, Control Cockpit reduces downtime and simplifies troubleshooting — enhancing efficiency for corporate boardrooms, higher education, and large venue installations. The responsive design adapts to any screen size, while robust security measures, including SSL encryption and password protection, ensure reliable, protected operation. Designed to minimize effort while maximizing performance, Sennheiser Control Cockpit transforms device management into a smooth, efficient process, allowing AV and IT professionals to focus on delivering robust audio systems. Its unmatched reliability and user-friendly interface make it an essential solution for any business, university, or venue seeking to optimize their AV infrastructure.

https://www.sennheiser.com/en-us/catalog/products/software/control-cockpit/control-cockpit-111111

L-Acoustics Milan Manager revolutionizes professional audio networking, simplifying complex system deployment and management. It's the intuitive software that unlocks the full potential of Milan-AVB, offering seamless device discovery, configuration, and real-time monitoring.

Imagine effortless scalability, eliminating IP address headaches and guaranteeing interoperability across diverse L-Acoustics ecosystems. Milan Manager empowers audio professionals to focus on artistic expression, not technical hurdles. It delivers unparalleled control and reliability, making it the definitive tool for the next generation of networked audio.

https://www.l-acoustics.com/products/milan-manager/

Draper® provides more than just physical mounts and structures for audio visual installations. In our Tailored line of fully custom solutions, our in-house engineers and project managers stand ready to work with you through the entire process, from napkin sketch through final installation. Services include:

• Consulting & Budgeting
• Project management
• Design & Development
• Product Verification and Review
• Onsite Hardware Installation & Supervision

Following a Kickoff Meeting determine project goals, resources and support required, and project timeline, engineers develop a custom design. The Project Manager presents a drawing to the client for design approval, and if needed a Professional Engineer reviews the design to ensure it is safe in application conditions and is in compliance with local codes. Design is Finalized: We make any required changes and release the design for production. Fabrication/Assembly: The production cell custom manufactures all parts to exceptionally tight tolerances and assembles the custom structure to verify form, fit, and function. Pack/Ship: We carefully pack each piece for safety and ease of removal on the jobsite. Installation: The custom structure is assembled onsite, and the displays are attached. The displays are adjusted to create a flawless single image. Commissioning may also be required.

https://www.draperinc.com/mountsstructures/managedservices.aspx

Designed to simplify every facet of a digital signage AV project and backed by the expertise of a dedicated internal team, the Autora Digital Signage Management (DSM) allows integrators to choose their level of involvement without concern about having to be the experts. To the end user, the process will appear professional and seamless, and to the integrator, they have the flexibility to ‘ala carte’ each project, customizing for specific needs.
Autora DSM is an intelligent solution for effortlessly managing digital signage content across a diverse range of screens. The cost-effective, user-friendly platform offers seamless plug-and-play functionality, perfectly suited for both indoor and outdoor signage requirements. Effective content control is pivotal in digital signage, making the choice of the right DSM platform paramount.

Autora DSM streamlines the entire process of content creation, organization, scheduling, and updates. Created by users for users (with some very smart programmers), Autora DSM is a world-class platform that provides the tools to accomplish everything on the agenda. From inception to playback on media players, Autora DSM simplifies content organization and customization through a unified platform.

https://autoradsm.com/

At BZBGEAR, we redefine online AV shopping by combining an intuitive, feature-rich platform with unmatched customer support. Our website is designed to provide professionals and fellow gearheads a seamless shopping experience, ensuring you find the right pro AV / broadcasting gear for your project. Through advanced search filters, detailed product pages, and real-time inventory updates, customers can quickly locate their ideal needs. Our product comparison tool helps make informed decisions, while pristine images, product videos, and downloadable spec sheets and manuals offer complete transparency.

The BZBGEAR online shopping experience enables our users to discover solutions tailored to their needs. Our interactive BZBGEAR Configurator provides step-by-step guidance for selecting compatible devices, streamlining system design. Customers benefit from live chat support where knowledgeable AV experts assist in real-time. Our handy Dealer-tailored portal page, hassle-free checkout process, flexible financing options, and fast, reliable shipping enhance the experience. Additional buying options include working with our fine Authorized Resellers and Distributors all around the world. Another bonus is our in-house warehouse, further ensuring availability and quick turnarounds. BZBGEAR goes beyond selling products—we provide a trusted, user-friendly ecosystem where all gearhead levels can shop with confidence. By constantly improving our online experience, we empower the AV industry to freely dream and innovate without the burden of complicated user experiences.

https://bzbgear.com

ProjX360 is a complete Saas project management software solution for both residential home technology integrators and pro AV system integrators. Whether your AV project is in home, office, government, hospitality, house of worship, or beyond, ProjX360 has everything you need to track your sales pipeline, create proposals, and manage your projects and inventory – all in one Cloud-based software platform. With apps for both iOS and Android, you can track time, push notifications, check your schedule, and much more in the field. Our mobile-friendly interface gives your team easy access to our cloud-based software. From the initial client contact to installation and warranty, ProjX360 software allows you to manage your projects effectively to achieve the results you want for your business.

http://www.projx360.com

The only cloud-based software that lets users complete their AV designs, create proposals, and manage projects and tasks, on a single platform. This makes the XTEN-AV a single source of truth for all kinds of Project, Design and Sales data; easily accessible and completely human- and machine- agnostic. The platform incorporates innovative technology like Automation, AI, VR and Cloud Computing, leading users away from traditional methods of design, sales and project management!

An in-built diagramming tool, X-DRAW, offers users patented Drawing Automation with AV-specific capabilities. Additionally, users can use corrective AI to identify and rectify incorrect connections. X-VRSE, the VR platform, lets users design their AV rooms on a VR platform and visualize them. Our proposal creation and tracking tool, x.doc, ensures creating winning proposals with features like Push notifications, real-time collaboration with clients making it a tool designed to increase close rates. And with the newest launch X-Pro, users can manage tasks and create events, facilitated by robust analytics and a review page, offering performance metrics, milestone tracking, and actionable insights for smarter project management. This new feature launch makes XTEN-AV an all-round, comprehensive software enabling users to complete all aspects of an AV project on a single platform.

https://xtenav.com/