Name
Keeping Cx and Ex human in the age of AI
Date & Time
Thursday, September 28, 2023, 1:15 PM - 2:00 PM
Speakers
Description
As businesses build out their AI strategy, they have a lot to gain -- and a lot to lose. Serial customer experience officer Ingrid Lindberg outlines the inextricable connection between customer experience and employee experience and explains how both should figure into decisions about where and how to use AI, and where to keep humans fully engaged at the wheel.
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