Best In-House Training
TD SYNNEX Strategic Partner Summit - TD SYNNEX’s Annual Strategic Partner Summit, three-day event, brings together AV integrators, manufacturers, and industry thought leaders to discuss market trends and identify growth opportunities. AV integrators speak one-on-one with experts in technologies and industry thought leaders, while gaining insight into how they can leverage TD SYNNEX’s broadline capabilities, tailored financing, technical expertise, and personalized services, to diversify their business. Networking gives integrators time to connect and grow partnerships, while increasing business opportunity.
The Exertis Almo E4 Experience - The E4 Experience brings together top educators, manufacturing partners, AVIXA CTS RU certified training, technology firsts and endless networking opportunities. Billed as the most recognized and valuable one-day education/training and product showcase, the E4 Experience features a “crown jewel” showroom packed with the newest AV gear in use -- making it a perfect place for integrators to bring their end users -- along with a stacked lineup of enriching business, technical and trend sessions.
Shure Audio Institute’s Wireless Best Practices & Techniques - Shure Audio Institute’s Wireless Best Practices and Techniques is a master class for anyone involved in the specification, installation, or operation of multi-channel wireless audio systems. The comprehensive training program covers a variety of topics including the basics of radio waves and wireless transmission, best practices for antenna selection and placement, and understanding frequency coordination. Offered both in-person and online, the master class incorporates effective demonstration and real-world anecdotes for Shure’s RF experts.
Best Online Training
SynAudCon Online Audio Training - SynAudCon has trained thousands of audio practitioners worldwide for 50 years. The principles taught in SynAudCon courses have been implemented and tested on “tens of thousands” of systems. SynAudCon teaches the theory as a means of problem solving using a multimedia presentation. Learning the “why” and the “how” becomes intuitive. Learn it once, use it for a lifetime. Eleven courses are available that serve all levels of expertise on a wide range of audio-related topics.
Distributor and Dealer Training for Ethereal's Big Dog Power Products - When Ethereal launched its brand new line of Big Dog Power smart power distribution products, our customer support and product managers completed numerous trainings for distributors and dealers. This guidance translates to more confidence and knowledge of the products for these customers.
Extron - Extron’s award-winning training is available 100% online and in multiple languages. Instructor-led courses and workshops provide as close to an in-person experience as possible in a very small group size. In addition, their self-paced training and certification programs cover a wide range of AV technology topics accessible 24/7 on any device. AV professionals now have more opportunities to enhance their skills, increase their knowledge, and earn valuable certifications while obtaining industry continuing education units.
Legrand's AV University - Whether you’re an AV professional looking to gain a deeper understanding of a challenging topic or just launching your career, Legrand’s AV University will take you to the next level. Choose from nearly 100 free courses on topics ranging from USB-C and digital signage to installation tips for Chief mounts and Vaddio cameras. Plus, you can earn more than 40 Renewal Units for your AVIXA CTS re-certification plus CEUs from AIA, BICSI, and CEDIA.
ZeeVee Certified Solution Partner Training Webinars - ZeeVee’s bi-monthly Certified Solution Partner Training webinars, now in their third year, have drawn nearly 5,000 integrators and end-users. The AVIXA CTS-accredited sessions, hosted by Art Weeks and Jay Bolster, provide valuable information on how to design and deploy SDVoE AVoIP and RF signal distribution systems. As the industry’s most advanced, deployed and experienced SDVoE manufacturer, ZeeVee has a responsibility to offer actionable insights on this multifaceted technology.
ViewSonic Partner Webinar Series - The ViewSonic Partner Webinar Series is an online learning and training program that covers a wide range of topics, from industry trends and technical solutions to product-specific features/functionality. ViewSonic invites expert guest speakers, product managers and tech support to share knowledge and insights from their fields. With a consistent 75% retention rate, the series ensures positive feedback from participants.
Clear-Com's User Resources - Clear-Com provides a wealth of free online resources to ensure the success of our end-users, including technical manuals, application diagrams, instructional videos, and monthly webinars with in-depth product training. Our technical support team maintains a Tech Blog that highlights product updates and addresses special considerations for specific markets and applications. Finally, we developed a comprehensive Intercom Design Guide ebook that details how to plan and ultimately design an intercom system that works with specific requirements.
Crestron Technical Institute - Crestron’s CTI Portal lets you participate in training anytime, anywhere. Learn how to sell, design, configure, or program Crestron systems through courses tailored for every level of your career. Crestron's CTI offers courses in-person from our classrooms or instructor-led options online, which are available globally in multiple languages. Bring your skills to the next level with the full range of courses Crestron has to offer. Come join us at www.crestron.com/training.
Bose Professional Online GlobalEDU Center - Bose Professional’s online GlobalEDU Center - https://pro.bose.com/en_us/resources/learning-center.html , reflects a continuing commitment for integrators, systems designers, and beyond. The completely free center offers over 300 training/tutorial modules for users. Certification courses offer focused, linear tutorials with knowledge quizzes that award Bose completion certificates and AVIXA CTS renewal credits. On-demand courses include topic-specific micro-tutorials. Additionally, there are live and recorded webinars featuring educational sessions with subject matter experts.
Shure SAI Portal - The Shure Audio Institute (SAI) Learning Portal is Shure’s free multi-lingual training platform designed to provide a variety of eLearning courses, webinars, tutorial videos and online certification programs that can be taken on demand and on the go from your computer or smartphone. Topics include everything from gear tips and tricks to key audio concepts, networking and DSP, technology and industry changes, and AVIXA CTS renewal units to maintain professional credentials.
Best Sales Operation
The SoundPro Experience Team - Sound Productions is a leading retailer/distributor of AVL gear nationwide. Their knowledgeable Account Managers offer the best options for each customer’s application and budget—and provide follow-up calls to ensure satisfaction. Professional expertise backed by practical skills and personal passion: With over 300 years of combined experience and dozens of manufacturer certifications under their belt, 100% of SoundPro’s Account Manager team is certified in QSC Q-SYS, Allen & Heath dLive, and Shure Stem Audio.
Sharp NEC Display Solutions of America - To provide best-in-class sales support, Sharp/NEC offers custom-tailored and turn-key display solutions for every need, tied with highly trained representatives to ensure client satisfaction before, during, and after installation. We strive to surpass expectations for every interaction by providing detailed customer support and delivering superior visual display products at affordable prices. We ensure through our relationships with integrators, resellers, and customers that each product perfectly fulfills its purpose and that every issue is solved.
BTX Sales Team - The BTX Sales Team brings decades of experience and extensive technical knowledge to help the integration community overcome technical hurdles.
Shure Sales - Delivering an excellent experience to our customers has been at the heart of Shure’s mission for nearly 100 years. From flexible purchase paths like Shure Partner Shop, to timely transparent communication, to self-service and assisted-support models pre and post-sale, to exceptional 1-on-1 professional support at every stage of the buyer's journey, Shure’s Sales Department is always ready to consistently exceed customer expectations.
BZBGEAR Sales Team - BZBGEAR’s sales team is known for its expertise, reliability, and dedication to helping clients find the best solution. They prioritize simple, cost-effective solutions and provide support and training to partners. The team values feedback and is constantly looking for ways to improve as demonstrated by their review of case studies and customer reviews. With a commitment to customer satisfaction, BZBGEAR's sales team is a reliable and knowledgeable partner for any business.
Extron - Extron was founded on the core value of professional integrity with the ultimate goal of complete customer satisfaction. This commitment is reflected in our three ongoing guiding principles: Service, Support, and Solutions. Extron employees are prepared to do whatever it takes to make certain that the entire process of doing business with us is a positive and professionally rewarding experience for you.
TD SYNNEX A/V Sales Professionals - TD SYNNEX’s AV sales professionals, including inside sales reps, field account executives and pre-sales engineers, deliver personalized support through a consultative approach, certified and trained on brands, solutions, and applications of the technologies we deliver. Backed by experts in cloud, IOT, security, AI, ML, storage, infrastructure, and vertical markets, like Federal, State and Local, Public Safety, Healthcare and Education, we help partners leverage TD SYNNEX’s ecosystem to diversify and grow their business.
Best Project Management Tools
D-Tools System Integrator - D-Tools SI is an award-winning project management solution that can help you manage large, complex projects and improve your business performance. With its advanced capabilities and features, it can help you streamline workflows, improve communication and collaboration, and enhance customer satisfaction. From Flexible Formatting & Comprehensive Content, Detailed Project Planning, Business Reporting and Analytics, API Integration and Support enables integration with third-party solutions, such as accounting software, CRM systems, and more.
TD SYNNEX Services Portal - TD SYNNEX’s Services Portal brings visibility to all parts of a project, from hardware, software and licenses to networking, cyber security and data integration, providing an easy-to-use Project Management Tool for integrators’ internal project managers to manage project kick offs, timelines, SLAs (Service Level Agreements), and KPIs. The real-time dashboard provides a project’s status allowing integrators to see progress updates on all open projects from project kick off to project closure.
Best Website Dealer UX
Extron - The Extron Insider website provides AV professionals with the tools and up-to-date information they need to create enhanced user experiences using advanced Extron technologies. That includes product and training videos, valuable certification programs, product configuration tools, software, and firmware downloads, online product shipping status, repair services, and much more. Insiders also have access to MSRP and — depending on account type — reseller pricing in local currency for use in bids, proposals, and project budgets.
Shure Partner Shop - In today’s ever-evolving, competitive digital marketplace, access to streamlined, reliable purchasing journeys is key. Designed with this in mind, Shure’s Partner Shop offers an e-commerce platform for B2B customers, making it easy to order and re-order products as needed. Product inventory and estimated ship dates are displayed comprehensively to ensure a transparent and optimized purchasing experience. The Shure Partner Shop is available to B2B customers in America, Asia and Europe.
Crestron Pro Portal - Crestron’s new Pro Portal was designed to make every project a success. One portal that enables dealers to proactively manage their accounts and their client’s expectations. Now dealers can plan projects more effectively with access to up-to-the-minute lead times via the Estimated Product Availability tool. The Order Status Tool provides 24/7 access to the detailed status of every order: tracking numbers, serial numbers, order confirmations, delivery confirmations, and more.
Best Tech Support
CP Communications and Red House Streaming B4B Customer Service - CP Communications’ B4B Customer Service strategy is a 24/7/365 extension of their live production, streaming, and engineering solutions. CP works with the customer toward common goals versus selling a service. That begins with designing appropriate technical solutions, and engineering the strongest efficiencies based on cost and workflow considerations. It includes anticipating pain points, replacing missing or damaged equipment, and remotely monitoring productions. The result is a determined, service-focused B4B plan that assures flawless execution.
Planar Professional Services Team - Every giant, curved Planar video wall or 4K interactive display is backed by a local team of pre-sales and post-sales technical and application experts who ensure customers select the right display solutions and keep them performing their best. Following installation, Planar Installers provide basic system training about proper use, maintenance, troubleshooting and servicing. With on-site repair, hundreds more Authorized Resellers employing Planar-trained personnel and U.S.-based manufacturing, Planar service and support is unmatched.
Biamp Global Tech Support Team - From troubleshooting to answering “what if” questions, the Biamp Global Tech Support Team is ready to assist online or via phone with toll free numbers for live support from locations across the globe. Biamp offers complimentary technical support to customers designing, installing, configuring, and maintaining Biamp equipment. Biamp also offers the Cornerstone (support.biamp.com) website for additional technical support with tools, notes and articles on products, live chat, live webinars, and past webinars.
MAXHUB Stellar Service Program - MAXHUB is ready to help with unified service and support for hardware and software. Tell us what you need and an individual technician will guide you from start to finish through your journey. MAXHUB Stellar Service Program includes personalized service and support at no cost. MAXHUB offers free onsite commissioning from a trained, certified representative for all their installations. MAXHUB offers customers assurance through competitive Standard Warranties for all of its products
Haivision GuardianCare - Haivision GuardianCare provides around-the-clock expertise and effective solutions for Haivision video wall technology; including 24/7 phone support, remote diagnostics, on-site visits, software updates, and an extended limited warranty on Haivision hardware components. GuardianCare customers also receive discounted software upgrades and basic support for third-party products integrated by Haivision. GuardianCare helps Haivision customers leverage technology to its full potential and ensures video walls remains up and running to provide situational awareness during urgent and business-critical situations.
Shure Applications - For best-in-class customer support, Shure offers technical assistance via phone, live chat, or email from a global team of Applications Engineers. This one-stop-shop also provides consumers easy access to thousands of self-help articles—available at any time—that make installation, project management, system updates and troubleshooting simple. Shure arms customers for success with the resources they need to better manage and control their gear.
BZBGEAR Tech Support Team - BZBGEAR's tech support team is highly praised for their knowledge, responsiveness, and patience. They offer phone, chat, and email support seven-days-a-week (by appointment on weekends). They recreate customer system setups, walking customers step-by-step through finding their solution. The team also produces educational video content enhancing user experience. With a commitment to providing the best service possible, they pride themselves on their exceptional customer reviews across a variety of platforms.
The Farm AV FarmAssist programming, commissioning and support services – focused primarily on the Q-SYS platform and Farm-endorsed manufacturer partners - We’re your team of AV all-stars – experts, not generalists. We can jump in at any point of a project – from quoting and programming to deployment and support. We have expertise and service capabilities that cover the entire life cycle. We oﬀer continuing, comprehensive support for the projects we deploy. And when needed, we can pull in resources direct from Q-SYS. FarmAssist also provides technical support for a vast array of products and projects.
Listen Technologies Technical Support - Listen Technologies Technical Support is known for its stellar service. Integrators, dealers, and end users can call or email our technical support team and get patient, kind, and supportive help from our highly qualified technical support team. From basic questions to complex installations, there is no better tech support in the AV industry.
AVPro Edge Tech Support - AVPro Edge's Tech Support not only will help you with your video distribution needs when it comes to our products, we are also here to help you solve the entire issue. Our experienced staff is not trained to just figure out what could be happening with our device they work the entire signal flow path and help you configure everything in the path for smooth audio video distribution.
Linea Research - Celebrating 20 years of professional amplification and system control, for Linea Research customer service is their number one priority. Their sales and technical team's knowledge and first-hand experience in the field, enable them to provide real-world advice, training, technical support, dealing with service, and troubleshooting; if they don’t have an immediate answer, they will find one for you. Linea Research are dedicated to delivering industry leading solutions, and outstanding customer support.
Extron - Extron tech support is second to none in the industry. Customers will always hear a live voice on our 24-hour support hotline. We provide after-hours technical support, including weekends and holidays. Whether you need help commissioning or designing small to large systems or have a last-minute troubleshooting question in the middle of the night, a trained and knowledgeable engineer will be there to help. Extron stands by our 100% satisfaction guarantee!
ZeeVee Human Tech Support - ZeeVee’s tech support provides market-leading assistance at all project stages, from system design through post deployment. Integrators and end-users reaching out to the company get a call back within two hours from a ZeeVee representative who readily addresses questions and troubleshooting issues. As needed, the reps stay on the case after hours and weekends until the solutions are found. ZeeVee’s tech support is built on its philosophy to not leave any customer behind.
Sharp NEC Display Solutions of America - Sharp/NEC’s technical support is unparalleled in the industry. Whether a large-scale LED installation or troubleshooting a projector before a movie screening, our trained support experts minimize downtime and solve issues. We empower technical staff to solve problems quickly and initiate replacements promptly and efficiently to allow customers to focus on what matters most – their work. We guarantee reliability and quality support at every step of a customer’s journey with Sharp/NEC.
Best Supporting Content
BrightSign BSN.cloud Cloud-based Digital Signage Management - BSN.cloud delivers cloud-connectivity with player, network and content management services that elevate real-time player management to deliver secure, scalable services for basic to complex digital signage networks. The Control Cloud service is free for all BrightSign players, giving real-time player access and controls with your choice of CMS. For more robust capabilities, BrightSign’s Content Cloud offers an even more comprehensive suite of network and content management tools for just $99 per player annually.
Shure User Guides, Educational Booklets and Webinars - As an industry leader, Shure provides essential resources to help audio professionals keep pace with rapidly evolving technology and emerging design innovations. Shure always offers its user guides, educational booklets, and webinars for free to share knowledge and encourage best practices. We work directly with system integrators, consultants, music industry retailers, engineers, and musicians to develop and deliver content that helps our customers get the most out of their gear.
Extron - In addition to detailed specifications and user manuals for every product we sell, we provide free Design Guides, Product Guides, and white papers which are in-depth technical resources for system designers and integrators. These feature comprehensive technology primers, definitions of key terms, and details on a wide range of technical topics, as well as the essentials necessary for successful deployment. Our sample system designs include equipment requirements and detailed signal flow for typical AV environments.
BZBGEAR Technical Support Webpage - BZBGEAR's technical support webpage is a one-stop source for all your support needs. Content is constantly added to educate visitors on BZBGEAR products and how to utilize them most effectively. Users can access a knowledge base with a trove of invaluable information such as troubleshooting guides, product manuals, free downloadable control software, FAQs, warranty support, and forms to create technical support tickets. Access their acclaimed YouTube tech channel BZB TV for product demos and tutorials.
ZeeVee Product Documentation - ZeeVee offers the AV industry’s most comprehensive and up-to-date product documentation for its SDVoE AVoIP, RF and video streaming signal distribution products, as well as its robust API. In addition, ZeeVee has streamlined the design of all product sheets, manuals, white papers and other support content to make them intuitive for integrators and end-users to find the information they need in real time to successfully complete projects and win future jobs.
Best Design Services/Tools
NETGEAR Pro AV Design Services - With NETGEAR’s Pro AV Design Services, integrators and custom installers benefit from the company’s more than 25 years of networking innovation and technology leadership. Services include assistance with network design, troubleshooting, configuration, training and installation support. A single email address sends your query to our worldwide team of highly trained system engineers who respond quickly to help streamline any AV over IP deployment. And did we mention this is a FREE service?
Soundvision - Soundvision is L-Acoustics’ market-leading 3D simulation software, capable of accurately predicting audio coverage and system performance in real time. With a fifteen-year proven track record of successful sound system deployments, Soundvision allows users to draw their venue, then design and optimize a sound system to find the best sound results for a show or event. The latest, recently updated Soundvision 3.9 version is free to download for Windows and macOS.
XTEN-AV - AI-powered AV design & proposal software, to empower designers, integrators, end-users, to automate their AV diagramming, design calculations, documentation & proposal creation. X-DRAW allows users to streamline designs with AV-specific capabilities like automatic cable labeling, block styling, 1.5M products from 5200 brands & more. x.doc equips users with features to create winning proposals & reduce close times, specifically for the AV industry. Patented in the USPTO, XTEN-AV offers end-to-end automation on every step of project.
Samsung Digital Display Division - Samsung’s vision is to help partners integrate our best in class display technology products and solutions seamlessly into unique visual experiences for their clients. From consulting, design, product, construction and service, Customers trust Samsung from any vertical market ranging from private homes of celebrities including The Wall at Clive Davis’s residence to take overs of Indoor/Outdoor LED displays in stadiums including SoFi Stadium and Citifield to Luxury Retail Showrooms like Saatva.
Extron - Extron offers a wide selection of system design tools, including system builders, design guides, online calculators, and technical resources to help AV professionals design their ideal system and select just the right products. In addition, Extron System Design Engineers are available to work with integrators to provide system design support and technical troubleshooting services to system integrators throughout the project lifecycle, from sales to system installation and commissioning.
TD SYNNEX Visual Solutions Pre-Sales Design - TD SYNNEX’s Pre-Sales Design team provides comprehensive design engineering services, from consultation to complex, intelligent communications solutions. The team provides no-cost design consulting, supports ProAV, digital signage, physical security, and unified communications using a multi-vendor, multi-discipline application design approach including AV, networking, storage, security, and power. The team’s expertise and integration experience is critical in recognizing potential pitfalls and case scenarios where solutions may be vulnerable, incompatible or too focused on short-term solutions.
Exertis Almo AV Outsourcing - AV Outsourcing from Exertis Almo allows integrators to grow their workforce, not their overhead. In today’s business environment, it's not enough to just sell hardware. Services create the opportunity for greater margin and recurring revenue potential. AV Outsourcing helps create a path to provide pre-qualified, large-deployment, national AV services without adding headcount. Services such as labor, installation, content creation, engineering/drafting and business communications allow resellers to fulfill more business opportunities.