Biamp Workplace has launched new capabilities and expanded solutions, establishing the platform as the industry's most comprehensive cloud-based software for managing AV environments throughout the complete lifecycle. The expansion delivers new deployment capabilities, enhanced device support, and advanced tools that empower enterprises to design, deploy, and optimize Biamp systems at scale.

The new Workplace Tools desktop app supports the AV installer and relieves common pressures they face on-site during installation/commissioning. Workplace Tools enables local and remote device setup and management, automated device discovery, firmware management, device configuration, and AI agent access to help configure devices properly, streamlining deployment. It supports local, remote, and hybrid device management, allowing users to work fully on-premises or integrate with Workplace cloud, enabling productive, consistent workflow with or without internet for faster installation and commissioning.
Meanwhile, My Workplace is a new, dedicated location where users can deploy and pilot Workplace features to eliminate risk of impacting live environments before rolling them out. Within Personal Organization, users can also save their designs from Workplace Designer. Going further, the Enhanced Floor Plan View enables adding non-Workplace assets such as printer and restrooms to the Workplace map, providing a complete view of building infrastructure within a single platform.

https://www.biamp.com/workplace

Sharp Imaging and Information Company of America (SIICA) brings more than 50 years of combined experience in display installation and commissioning. When the final installation matters most, customers rely on the team to get the job done right the first time.
Every installation and support engagement begins well before the product arrives onsite. Each project starts with detailed pre-site planning and confirmation, ensuring the space is fully ready for installation. This meticulous preparation reduces delays and helps prevent last-minute issues.
Upon arrival, technicians follow a disciplined and consistent process. On average, they spend two days onsite before full commissioning and deployment are completed. This quick turnaround is enabled by technician experience and Sharp’s structured process.
Training is central to the company’s approach. Installers complete rigorous instruction, including certification on Sharp display products. They expertly navigate the technology and how it performs in real-world environments, and that knowledge leads to reliable outcomes. Over the past two years, Sharp has conducted more than 300 individual training sessions to better equip technicians and ensure consistent quality in the field.
The team does not leave until the system is fully operational. Every display is carefully commissioned, tested, and confirmed to be running properly. If adjustments are needed, they are handled onsite, ensuring the system is ready for immediate use. Customers can be confident that the technology will operate as expected.

https://business.sharpusa.com/pro-av-managed-serviceshttps://business.sharpusa.com/pro-av-managed-services

In the fast-paced world of Banana Ball, there are no second chances. Audio must keep up with nonstop action, constant fan interaction, and a show that never slows down. For the Savannah Bananas, the goal isn’t just to capture the game; it’s to bring viewers closer to the experience than ever before. Working alongside the Bananas broadcast team, Shure deployed the DCA901 Digital Array Microphone to meet a uniquely demanding commissioning challenge: capturing player reactions, dugout chatter, crowd energy, and on-field moments across the entire stadium without disrupting gameplay or adding complexity. Installed at first base, third base, and center field, each array delivers multiple steerable pickup zones through a single Dante connection, streamlining setup while expanding what can be captured.

The result is a more lively, dynamic, and immersive broadcast. Engineers can adapt coverage in real time as the action shifts, while mixers gain precise control over a fuller, more detailed soundscape. Moments that once went unheard, from players celebrating big plays to real-time fan interaction, are now consistently part of the mix. In an environment where speed and reliability are critical, Shure’s commissioning expertise delivers a system that transforms the broadcast into the best seat for the game.

https://thesavannahbananas.com/

Crestron’s Design Ideas tool redefines the way room solutions are planned, specified, and delivered. This intuitive online tool empowers customers to quickly discover proven , ready-to-deploy designs for the most common room types and technologies, ensuring successful outcomes across projects of any scale. With just a few clicks, users can download comprehensive documentation, including AutoCAD drawings and simplified Adobe PDF bubble diagrams, to support faster, more accurate planning.

Design Ideas goes beyond inspiration and how spaces are envisioned. Users can seamlessly request Crestron proposals directly from their selected room designs, streamlining the path from concept to execution while reducing friction in the design-to-quote process. Backed by Crestron Sales Support Services, customers gain direct access to a world-class team of design engineers and specialists who provide expert guidance on system design, pricing, competitive analysis, and technical inquiries.

Together, the Design Ideas offerings and Sales Support Services team deliver unmatched efficiency, expertise, and confidence, setting a new standard for design excellence. This integrated approach not only accelerates project planning, but it also elevates design accuracy, customer assurance, and overall project success, setting a new industry benchmark for design excellence and support.

https://www.crestron.com/Products/Featured-Solutions/Design-Ideas

Precision in acoustic modeling often remains siloed within technical departments, leaving architects and clients to rely on abstract explanations of complex data. Soundvision Connect bridges this gap by extending the predictive power of L-Acoustics Soundvision into a cloud-based, interactive 3D environment accessible via any web browser.

Designed for the Best Design Services/Tools category, Soundvision Connect converts high-resolution SPL mapping and venue geometry into a shared digital canvas. It removes the friction of specialized software installations, allowing stakeholders to navigate virtual spaces, evaluate coverage, and compare design iterations in real time. This accessibility streamlines the approval process, ensuring that every project participant, regardless of their technical background, reaches a consensus based on visible, accurate performance metrics.

By centralizing version control and providing instant project sharing, Soundvision Connect accelerates the transition from conceptual design to a viable, approved plan. It represents a shift in professional workflow, prioritizing clarity, efficiency, and collective confidence. At L-Acoustics, we believe the path to superior sound should be as transparent as the audio itself, and yes, we ensure that every participant hears that final "s" with the same clarity our software predicts.

https://www.l-acoustics.com/products/soundvision-connect/

Integrators who specify dvLED know the pain: complex geometry, lengthy BOMs, and costly errors that only surface after a client presentation. The Chief TiLED Design Tool from Legrand | AV eliminates all of it. Free, browser-based, and available with zero installation, TiLED gives AV professionals a purpose-built platform to visualize, customize, and fully specify creative LED video wall configurations, in minutes, not hours. Available 24/7 with no software installation required, the tool lets users build custom configurations from scratch, generate accurate drawings, and produce complete Bills of Materials automatically, dramatically reducing design time and eliminating costly specification errors. When a design is ready, users can order directly from the tool, creating a seamless, documented path from concept to purchase. 

Built for the realities of modern AV workflows, the Chief TiLED Design Tool bridges the gap between creative vision and technical execution. Whether designing a large-scale corporate lobby installation or an immersive event backdrop, users can explore configurations interactively and arrive at client meetings with polished, professional documentation in hand. The Chief TiLED Design Tool reflects Legrand | AV’s commitment to empowering its partners with tools that save time, reduce risk, and elevate the quality of every proposal. In a category where specification complexity costs deals, TiLED is a genuine competitive advantage, and it’s free to every integrator who specifies dvLED.

https://designtool.legrandav.com/login?_gl=1*18tpk8l*_gcl_au*MjA5ODI0Njg3OS4xNzczMTY2Mjc2*_ga*MTQxMjU5ODIyNS4xNzczMTY2Mjc2*_ga_2R91ZQXTMQ*czE3NzQwMjE5NDAkbzYkZzEkdDE3NzQwMzg0ODkkajQwJGwwJGgxMDM0OTY4MjA1*_ga_ZRFCG4WWB6*czE3NzQwMzgyOTIkbzE0JGcxJHQxNzc0MDM4NDg5JGo0NCRsMCRoMA

When architects, engineers, and security professionals face the complexity of specifying a safe, compliant perimeter security system, the Nice | HySecurity Specification Support Team is there every step of the way - becoming a true partner in the process. This dedicated team of Certified Automatic Gate System Designers brings decades of combined industry experience spanning gate and site design, UL 325 and ASTM F2200 compliance, access control placement, loop design, hostile vehicle mitigation, and enterprise security integration. They don't just answer questions — they become a trusted extension of the project team, helping clients navigate complex specifications, avoid costly RFIs during the bid process, and deliver projects with confidence. What makes this team truly exceptional is the breadth of support they offer. From budgetary quotes and operator recommendations to AIA-accredited lunch-and-learn education programs, they invest in building the knowledge of the entire design community. Their robust resource library — including BIM models, CAD drawings, three-part specifications, and compliance guidance — ensures that every professional has the tools they need to design safely and efficiently. In an industry where the stakes are measured in safety and security, the Nice | HySecurity Specification Support Team helps projects and partners succeed.

https://hysecurity.com/specification-support/

Specifying a wireless microphone system has traditionally been one of the most time-consuming steps in the pre-sales process, with designers having to chase part numbers, confirm compatibility, navigate regional frequency requirements, and assemble a clean bill of materials (BOM) before a single dollar of billable work begins.

Sennheiser created its Wireless Planner to eliminate that obstacle. Wireless Planner is a free, web-based tool guides integrators, consultants, and end users through a step-by-step configuration process for Sennheiser’s industry leading wireless audio platforms: Spectera, SpeechLine Digital Wireless, and EW-DX systems. It covers channel count, receivers, transmitters, batteries, chargers, and antennas in a single streamlined workflow. When complete, users receive a full system summary including a BOM, product specs, and article numbers ready for quoting.

Wireless Planners is designed to help address the realities of competitive bidding, tight timelines, unbillable design hours, and complex multi-room deployments, turning a historically laborious process into a repeatable, scalable routine. Whether the application is corporate AV, higher education, or live production, the tool delivers the right system configuration faster, with fewer errors and more confidence.

https://wirelessplanner.sennheiser.com/

X-DRAW by XTEN-AV is a cloud-based AV drawing and schematic platform built for system integrators and AV teams who need speed, accuracy, and consistency across every revision. With an AV-first workflow, X-DRAW helps teams create signal flow diagrams, wiring schematics, rack layouts, and floor plan-based designs faster, without switching between disconnected tools.

What sets X-DRAW apart is how it simplifies real-world AV documentation. Teams can start from structured, ready-to-use templates and a robust library of 1.5 million products to build designs quickly, then keep diagrams and device connections consistent as requirements evolve. As scope changes, X-DRAW reduces manual edits, improves documentation clarity, and helps prevent errors that slow down installs.

X-DRAW is designed for collaboration, enabling standardized deliverables across teams and locations. Drawings are easier to review, approve, and hand off to installers, improving coordination from sales to engineering to field execution. Whether you’re designing conference rooms, classrooms, auditoriums, or multi-site deployments, X-DRAW helps AV professionals deliver client-ready drawings faster, streamline approvals, and complete projects with greater confidence and predictability.

https://xtenav.com/x-draw/

AVIXA’s On‑Demand Training program offers a dynamic, learner‑focused education experience designed to meet the evolving needs of the global AV industry. With a comprehensive library of constantly expanding content, professionals can access relevant, up‑to‑date learning materials anytime and from anywhere. This flexible format is ideal for individuals balancing demanding schedules, enabling them to learn at their own pace without sacrificing quality. The program features a mix of short lessons and long‑form courses, covering essential topics such as AV fundamentals, system design, installation practices, technology management, and specialized skills. Participants can also pursue structured pathways to build proficiency and prepare for AVIXA’s industry‑recognized certifications, with many courses offering Renewal Units (RUs) applicable toward CTS, CTS‑D, and CTS‑I renewal requirements.

By combining accessibility, expert-developed content, and continuous updates aligned with real-world technology trends, AVIXA’s On‑Demand Training empowers professionals at every career stage. Whether enhancing foundational knowledge or advancing toward certification, learners gain the confidence and competencies needed to thrive in an industry where innovation and expertise drive meaningful audiovisual experiences.

https://www.avixa.org/training-section/on-demand-training

Across three focused episodes, the series unpacks the core innovations behind EAW’s ADAPTive systems and why they continue to set the benchmark for precision, consistency and control in professional audio. “How It Works, Why It Wins” introduces the foundational principles behind ADAPTive technology, showing how real‑time processing, per‑box optimization and intelligent coverage control deliver unmatched performance in any environment. In “Driver Density,” Scovill explores why transducer density matters more than ever, explaining how EAW’s early leadership in this area transformed line‑array behavior across the full frequency spectrum, long before it became an industry trend. The third episode, “Active vs. Passive,” highlights the practical advantages of modern active enclosures, demonstrating how integrated amplification and DSP unlock tighter control, greater efficiency and more compact yet powerful system designs. Together, these episodes form an accessible, authoritative resource for engineers, integrators and audio professionals looking to understand the future of PA design and why EAW’s ADAPTive technology continues to lead it.

https://www.youtube.com/playlist?list=PL-Q6mO0uCBgC3bCfeLVyabqstzjDN1rkK

The Extron Institute delivers industry leading online training built specifically for AV professionals at every stage of their careers. From foundational concepts to advanced system design, programming, and troubleshooting, Extron’s curriculum helps learners build practical, real world expertise they can immediately apply in the field.

Flexible learning options include both self paced online and live, instructor led courses, allowing users to choose the format that best fits their schedule and learning style. Courses are taught by experienced AV professionals and aligned with industry standards, making them ideal for career development, skills advancement, and earning valuable renewal units. Through the Extron Institute portal, learners can easily track progress, manage certifications, and document achievements. With continuously updated content and a focus on practical application, Extron Institute training empowers AV professionals to stay current, confident, and competitive in an evolving industry.

https://www.extron.com/

In 2025, Legrand | AV University delivered training at a scale that few platforms in the AV industry can match: nearly 53,000 hours of learning logged, 19,723 course enrollments, and 15,643 completions, all at no cost to Legrand | AV partners and customers. The platform’s 121 available courses serve a diverse community of 3,358 unique learners, from installation technicians to system designers, with content built for the real-world demands of today’s AV professional. AV University carries 79 Recognized Units (RUs) across four major accreditation bodies: AVIXA (60 RUs), AIA (7), CEDIA (7), and BICSI (5), making it one of the most comprehensively credentialed training platforms available to the industry. 

On-demand and free to partners, AV University removes the traditional barriers to professional development including cost, scheduling, and geography, empowering integrators to upskill their teams without leaving the job site. Content spans product knowledge, system design, installation best practices, and emerging technologies. AV University isn’t just a training resource, it’s a statement of partnership. When Legrand | AV invests in the skills of its partners’ people, everyone wins: better-trained technicians, smoother installations, and stronger businesses built for the long term.

https://www.legrandav.com/tools_and_training/training/training_and_certification

The Q-SYS Control & UCI Training Series is a comprehensive online learning program designed to help AV professionals master control programming within the Q-SYS Full Stack AV Platform. Featuring 100+ videos and over 40 hours of content, the series spans fundamentals, intermediate, and advanced (Lua scripting) courses, combining flexible, self-paced learning with real-world design validation to ensure practical, job-ready skills. Building on this foundation, Q-SYS recently introduced its most prestigious achievement to date: the Control & UCI Milestone Credential. Unlike traditional course certificates, this credential represents mastery across the entire training path—encompassing no-code, low-code, and full-code programming, as well as user control interface design. 

At the center of this milestone is “The Big Exam,” a rigorous, project-based assessment that simulates real-world AV deployment. Candidates must interpret a scope of work, apply APIs, troubleshoot incomplete designs, and build a fully functional Q-SYS project within a dynamic, animated environment. Submissions are evaluated by Q-SYS experts against real deployment standards, ensuring credibility and rigor. The result is a new benchmark for AV education—empowering integrators with validated expertise and giving organizations confidence in proven control programming skills for today’s high-performance workplaces.

https://training.qsc.com/course/view.php?id=191

Shure Academy delivers one of the industry’s most comprehensive, accessible, and award‑winning online training ecosystems—designed for audio professionals, integrators, AV/IT teams, and learners at every experience level. Offering over 200 free courses, Shure Academy provides on‑demand access to training that covers foundational audio concepts, advanced wireless expertise, networking fundamentals, and in‑depth Shure product knowledge, all taught by seasoned industry experts.

Learners can explore interactive modules, video demonstrations, simulations, and case‑based scenarios, enabling real‑world skill development at their own pace, from any device. The platform also supports professional advancement through official Shure certifications and AVIXA‑approved CTS Renewable Units (RUs), helping participants maintain and elevate their credentials. Shure Academy is built for seamless access, supported by the unified My Shure ID login system, ensuring frictionless navigation across the entire Shure learning ecosystem, Shure portals and support services. Its training programs have demonstrated proven excellence, consistency, and ongoing innovation in online and in-person training delivery.

With its robust course catalog, global accessibility, and commitment to elevating industry expertise, Shure Academy exemplifies what modern, high‑impact online training should be.

https://www.shure.com/en-US/shure-academy and https://academy.shure.com/plus/catalog?_gl=1*1eh7aji*_gcl_au*MTA5MTM1NDI0Mi4xNzY3Nzk4MDgx

SynAudCon is celebrating 53 years of providing training to the audio industry. SynAudCon training is unique is several ways:

• SynAudCon teaches the principles. A proverb says, Methods are many.  Principles are few. Methods will change, principles never do. Learn it once and use it for a lifetime.  Pat Brown says: “As a teacher, my objective is to teach myself out of a job”
• SynAudCon offers 12 online courses that serve all levels of expertise and cover a wide range of topics. If you want to learn the basics or the inner workings of audio, SynAudCon courses will take you there.
• Pat Brown makes the training visual by using animations, analogies, interactive calculators, demonstrations and real-life scenarios.
• SynAudCon has trained many thousands of audio practitioners worldwide. The principles taught have been implemented and tested on tens of thousands of sound systems.
• There is no marketing in SynAudCon training
• The training is developed by Pat Brown, a businessman/engineer, who understands the need for efficiency and profit when running a business.
• We have chosen to remain a small, efficiently run company so we can keep prices low and stay true to our core values.

We would appreciate your vote.

https://www.prosoundtraining.com/how-sound-systems-work/#tab-id-6

In terms of stellar service, D-Tools stands alone at the top. In business since 1998, D-Tools is the most-established, end-to-end business management software provider in the industry. Launched in 2018, web-based D-Tools Cloud is the go-to project management solution for commercial AV integrators worldwide.

D-Tools Cloud includes a full project management suite that seamlessly oversees projects from beginning to end, ensuring jobs are delivered on time and on budget. Project workflows covered include change orders, tasks and scheduling both in office and in the field via a native mobile app. Its latest innovation is embedded AI for product search and writing SOWs. Talking about stellar service, D-Tools Cloud provides multiple layers of support, including an embedded, intelligent in-app chat, and dedicated Help Center, Knowledge Base and Video Library on the website. Users can also email the 15-person D-Tools Cloud Support Team that will respond via phone or email.

Overall, D-Tools Cloud is the ultimate project management tool for commercial AV integrators.

https://www.d-tools.com/resource-center/integrators-sound-off-d-tools-clouds-2025-upgrades-are-hitting-pay-dirt

A three-person AV team managing 400-plus instructional spaces. That’s the reality for Middle Tennessee State University and with RackLink Cloud, they resolved 15 to 20 support incidents remotely in the first two weeks of Spring 2026 alone, without a single campus drive. It’s exactly the shift Legrand | AV built RackLink Cloud to enable: from reactive, truck-roll-heavy support to intelligent, cloud-first management. Powered by Xyte, RackLink Cloud earned a Best of Show Award from Installation magazine at ISE 2026. RackLink Cloud leverages Xyte’s open Connect+ ecosystem to give integrators and enterprise IT teams a “single pane of glass” view across mixed device fleets, regardless of manufacturer. The platform replaces siloed monitoring tools and fragmented dashboards with a unified interface that scales from a single site to an entire enterprise portfolio. Beyond visibility, RackLink Cloud delivers meaningful operational intelligence: intuitive workflow automation, enhanced analytics, power scheduling that has helped organizations like MTSU reduce idle energy consumption by 15 percent or more, and embedded AI Teammate capabilities that enable context-aware diagnostics and proactive maintenance alerts before failures occur.

For integrators building managed services practices and enterprises demanding reliable, scalable AV infrastructure, RackLink Cloud represents the future of device management: open, intelligent, and built to shift the industry from reactive break-fix cycles to proactive, cloud-first operations. As MTSU’s James Dobbins put it: “We can remotely get a classroom back online faster than we ever could driving across campus.

https://www.legrandav.com/products/power/intelligent_power/racklink-cloud

ProjX360 is purpose-built for commercial integrators who demand precision, visibility, and control across every phase of a project. Unlike generic project management tools, ProjX360 understands the unique complexities of integration—multi-location projects, evolving scopes, tight timelines, and real-time financial tracking. From proposal to closeout, ProjX360 unifies your entire workflow in one platform. Its powerful “project as location” structure allows you to manage multiple proposals, phases, and change orders seamlessly within a single project. Real-time cost tracking, accrual-based invoicing, and QuickBooks integration give you unmatched financial clarity—so you always know where your project stands.

ProjX360 doesn’t just organize your work—it drives profitability. With integrated scheduling, inventory management, service tracking, and reporting, your team stays aligned and efficient from sales through service. Built by integrators, for integrators, it reflects real-world workflows, not generic assumptions. If you want to eliminate silos, reduce costly mistakes, and scale your business with confidence, ProjX360 isn’t just a tool—it’s your operational backbone.

https://projx360.com/

X-Pro by XTEN-AV is an AV-first project management platform built to help integrators plan, execute, and deliver installations with greater speed, visibility, and control. Unlike generic PM tools, X-PRO is designed around real AV workflows, connecting people, tasks, timelines, site activity, and project documentation in one place so teams can stay aligned from kick-off to closeout.

With X-PRO, AV teams can assign installation tasks, track progress across projects, capture on-site updates, and maintain a clear view of what’s at risk before it becomes a delay. Field teams can log work activity, add notes, and keep stakeholders informed in real time, reducing missed details and back-and-forth communication. Centralized project data improves coordination between sales, engineering, and installers, so changes don’t derail execution. X-PRO strengthens delivery by keeping workflows structured and predictable; teams standardize processes, improve accountability, and gain reporting insights that support better decisions. Whether managing single-room deployments or multi-site rollouts, X-PRO helps AV businesses deliver cleaner handoffs, faster completion, and a more professional customer experience, while giving leaders the visibility needed to scale operations with confidence.

https://xtenav.com/x-pro/

Extron’s Sales Operation is built on a simple but powerful commitment: knowledgeable, responsive, and human support, every time. When customers contact Extron, they are greeted by an experienced professional who understands AV technology and is ready to help, not an automated system. Extron’s international Sales Support Team ensures that expert assistance is always close at hand, no matter where customers are located. From selecting the right AV solution to navigating technical requirements or placing an order, the team provides timely, accurate, and personalized guidance throughout the process. We work hard to ensure consistency, reliability, and trust, enabling customers to move forward with confidence. By combining deep product knowledge with a service first mindset, Extron’s Sales Operation delivers an exceptional customer experience that supports long term success.

https://www.extron.com/

Shure's Sales team partners closely with its customers to help them achieve their goals. Their sales process includes expertise, collaboration, planning, leadership, strategic advice and commitment, allowing them to provide trusting recommendations to those across industries. Operating as a global organization across North America, Latin America, Europe, the Middle East, Africa, and Asia, the team brings a broad perspective and regional insight that strengthens every interaction. The strong relationships they’ve built with partners allow them to deliver professional support at every stage of the buyer’s journey—from deciding what to purchase, to where to buy, to how to get the most out of their gear—and they consistently strive to exceed expectations at every step.

Shure’s Sales team makes it easy to contact a sales representative by text, phone, email, or with a simple form on the website. Customers can fill out their contact information and what they’re looking for from the service. They can choose the application they’re looking for help with, from broadcast and video production to the enterprise boardroom and the world tour stage. A sales representative will follow up to help answer a question, schedule a demo, or determine the best solution.

https://p.shure.com/l/428102/2021-12-20/d72tqs and ohttps://www.shure.com/en-US/support/partnershop

People Matter: Still, and Always

Fifty years leaves a mark. At SoundPro, it leaves something rarer: a culture where relationships outlast transactions and service isn't a department, it's a disposition. In our industry, where projects are complex and timelines unforgiving, AVL Professionals turn to SoundPro knowing they'll be met by an Account Manager who understands their world and advocates for their success from first call to final delivery. SoundPro isn't standing still. This year brought meaningful investments in leadership, expanded resources to better support the sales and operations teams, and significant technology upgrades that sharpen the speed and accuracy of every customer interaction. These aren't just operational improvements; they're a statement of commitment to excellence. Because at the heart of it all is a belief unchanged in over five decades: People Matter. The customers who drive every decision. The operations teams, agile, communicative, precise, who make the promises keepable. The partners who are colleagues as much as vendors. SoundPro takes care of our people because a company that does that takes better care of its customers. That's not a tagline. It's the way we do business.

https://www.soundpro.com

Responsiveness and technical fluency can make or break a project, Vanco’s sales operation consistently delivers both, acting as a consultative partner from bid through post-install support. Vanco aligns inside sales, channel support, and product expertise to guide customers from early discovery through purchasing, especially on fast-moving projects where time, budget, and compatibility pressure are real.

Integrators cite Vanco’s accessibility and follow-through as defining strengths. “If I need something, [Vanco Regional Sales Manager Chris Grau] is always there,” says integrator Lamont Bryant of Quality Tech Innovation. “Having a support team like that makes my job as an integrator a lot easier.”

Vanco’s team actively collaborates on system design: advising on power requirements, compatibility questions, and new product recommendations that expand project possibilities. Because Vanco’s portfolio spans AV distribution, connectivity, audio, and job-site essentials, the sales operation also helps partners consolidate sourcing and reduce the complexity of multi-vendor procurement.
Whether assisting with specification during competitive bids, troubleshooting in the field, or standing behind products years after installation, Vanco’s sales organization operates with urgency, accountability, and respect for the integrator’s business, setting a benchmark for service in the Pro AV channel.

https://www.vanco1.com/insights/case-studies/

Manifested 17 years ago by Almo Pro AV to bring the industry together in a more localized fashion, the E4 Experience has become a true AV industry icon. Designed as a complement to larger, often cost-prohibitive trade shows, the E4 Experience delivers a wildly successful and repeatable model: a free, full-day event that visits four major U.S. cities annually, connecting manufacturers and integrators through hands-on product access, education, and meaningful networking. The E4 Experience continues to grow year-over-year, with the 2026 season projected to be another record-breaker in terms of exhibitor and integrator attendance.

http://www.e4experience.com

LinkLab simplifies complex tasks and provides expertise that helps integrators get projects done faster and more efficiently. Designed to accelerate business growth with tailored services that streamline operations, the LinkLab suite of services provide supplemental/ augmentable options for integrators and a way for them to expand their business while remaining nimble. The LinkLab name is about connection. It allows Almo to expand into other service areas while maintaining a strong link to the Almo brand. Integrators can think of LinkLab as their backstage crew, making the magic happen while they take center stage. Additional benefits of LinkLab include: 

• Scalability: Adapt to project demands without overextending internal teams.
• Flexibility: Tailor services to specific needs and challenges.
• Cost-Efficiency: Reduce expenses related to training, staffing, and travel.
• Time Savings: Focus on core business priorities while Exertis Almo handles the details.
• Technological Edge: Stay ahead with the latest tools and systems expertise.
• Expertise On Demand: Access specialized knowledge without maintaining in-house resources.

Services available through LinkLab: 

• Engineering & Drafting
• Design & 3D Modeling
• Programming & Commissioning
• Labor Support
• Warehousing
• Provisioning
• Autora Digital Signage and Digital Signage Lite Management

http://www.linklabservices.com

Extron Insiders gain access to one of the industry’s most comprehensive collections of supporting content, anchored by Extron’s highly regarded design guides and white papers. These resources translate complex AV challenges into clear, practical guidance, helping designers, consultants, and integrators make informed decisions and apply best practices across a wide range of applications. Regularly updated and written by industry experts, Extron’s design guides and white papers are trusted tools for system planning, standards alignment, and long‑term performance. Building on this foundation, Extron offers an extensive library of technical documentation, including AutoCAD, Visio, and Revit files, A&E specifications, block diagrams, and detailed panel drawings. These assets streamline workflows, improve accuracy, and reduce design time from concept through installation.

Beyond documentation, the Extron website includes a robust video library featuring how‑to tutorials, out‑of‑the‑box demonstrations, and educational insights that simplify configuration and deployment. Configuration tools, firmware downloads and product inventory data further ensure projects stay on track. Together, these resources make the Extron website an essential, end‑to‑end support platform for AV professionals.

https://www.extron.com/

As a leader in professional audio, Shure is committed to delivering the highest-quality technical content to support customers across an evolving technology landscape. Through Shure’s technology publications, users gain access to a library of user guides on each of its products at no cost. Up-to-date user guides help users understand, configure, and deploy Shure technology with confidence. Each guide is designed in close partnership with systems integrators, engineers, creators, music industry retailers, and audio professionals. This ensures that the content reflects real-world needs like set-up instructions and guidance on technical specifications, networking workflows, and troubleshooting tips. Recent guides include updated documentation for MXW neXt, including MXW neXt 4/8, the new SLX-D+ Wireless System, and the MOTIV line, which now includes MV88 USB-C. These guides provide clear, actionable information to help users integrate Shure solutions across environments.

Whether users are deploying wireless systems, managing conferencing spaces, or capturing high-quality content on the go, user guides offer comprehensive and technically rigorous documentation so customers can get the most out of their products.

https://www.shure.com/en-US/docs/guide/MXWneXt and https://www.shure.com/en-US/docs/guide/SLXD and https://www.shure.com/en-US/docs/guide/MOTIV

AJA Technical Support is built around one simple goal: ensure that customers succeed with AJA solutions in real-world production environments. Offered free of charge, AJA’s world-class support connects customers directly with experienced engineers who understand the demands of professional AV workflows. The team provides responsive, hands-on assistance from installation and configuration to troubleshooting and workflow optimization. By working closely with customers to diagnose issues and provide practical solutions, AJA Technical Support goes the extra mile with customers to minimize downtime and keep critical production systems running smoothly.

In addition to offering direct support via phone and email, AJA maintains a comprehensive online resource library featuring detailed product documentation, firmware downloads and guidance, FAQs, and workflow best practices, empowering users with fast access to information. What sets AJA Technical Support apart is its depth of product expertise and commitment to customer partnership. Support engineers collaborate with customers, whether installers, systems integrators, or AV professionals in the field to solve complex technical challenges and ensure AJA technology integrates seamlessly into evolving production pipelines. Combined with the company’s generous 3- or 5-year product warranties, AJA's customer-first approach reflects its broader commitment to reliability, performance, and long-term customer success, and is deserving of recognition by SCN for stellar service.

http://www.aja.com/support/contact

BoxCast has built its reputation on a simple promise: when our customers go live, we show up. Trusted by over 6,000 organizations delivering more than one million broadcasts each year, BoxCast supports a largely non technical audience with highly technical streaming technology by making reliability and support inseparable. Our team is available seven days a week, 365 days a year, with fast response times and flexible support options designed for real world moments when going live matters most. More importantly, we hire people who genuinely care, empowering customers to navigate new technologies, solve unexpected challenges, and deliver with confidence.

The results speak for themselves. In 2025, BoxCast achieved a 97.4% customer satisfaction score, placing us in the top 1% of SaaS companies, alongside a 4.8 out of 5 rating on G2. Across nearly every customer story, one theme is consistent: BoxCast support is not just helpful, it is mission critical. For over 13 years, world class support has not been a feature of BoxCast. It has been the foundation of everything we do.

https://www.boxcast.com/case-studies

Crestron Technical Support removes barriers to dealer success by taking full ownership of field‑deployed issues from start to finish. Staffed by highly skilled, autonomous engineers, the team relies on judgment and expertise rather than scripts to tackle complex challenges. Prioritizing resolution over speed, success is defined by customer outcomes and reinforced by a solution-first mindset. Anchored in Crestron’s True Blue philosophy, Technical Support stands out by embracing full accountability, consistent engagement, and owning each and every unique scenario.

Crestron’s Professional Services and Flex Support Group extend this True Blue experience across complex AV, UC, and Intelligent Video deployments. Professional Services works side by side with customers and integrators during commissioning and deployment, delivering expert guidance, real-time support, and coaching that drives successful outcomes while building long-term partner capability. The Professional Services team and the Flex Support Group deliver fast, focused resolutions in high-visibility enterprise environments where uptime is critical. Their approach emphasizes hands-on collaboration, knowledge transfer, and feedback loops with Product and Engineering. This tight alignment turns real-world insights into ongoing product and service improvements, further strengthening the True Blue promise and elevating the support experience across every phase of the customer journey.

https://www.crestron.com/support

For nearly 30 years, Control Concepts has provided technical support that enhances the reliability and success of integrations across the AV industry. Our approach goes beyond standard troubleshooting by combining extensive software expertise with hands-on experience as AV programmers, allowing us to support manufacturers, integrators, and programmers who depend on our API integrations in real-world systems. Control Concepts specializes in developing and supporting API integrations across leading control platforms. While integration begins with creating a module, driver, or plugin, we believe its true value is realized through real-world use. Our support model provides direct access to the same developers who built the integrations, enabling faster resolution, deeper product insights, and a consistent, expert support experience.

A key differentiator is our Control Concepts Supported Product program, which emphasizes long-term relationships rather than one-time development. By working closely with manufacturers through proactive product testing, validation, and collaboration to maintain compatibility with evolving features, firmware updates, and platform changes, we help ensure their API integrations remain dependable and prevent potential issues. In a fast-moving AV industry, Control Concepts delivers the expertise, responsiveness, and commitment required to keep integrations running smoothly.

https://controlconcepts.net/control-concepts-supported-products/

Lightware Connect is Lightware’s dedicated customer support and service initiative, designed to deliver fast, reliable, and expert assistance to AV professionals across the Americas. Built on Lightware’s long-standing commitment to customer success, the program ensures that integrators, consultants, and end users receive the technical support they need - when they need it. In today’s AV environments, where systems are increasingly complex and mission-critical, downtime and troubleshooting delays are not acceptable. Lightware Connect addresses this challenge by providing direct access to knowledgeable support engineers, enabling rapid issue resolution, system optimization, and guidance throughout the lifecycle of a project.

What sets Lightware Connect apart is its proactive and human-centered approach. Beyond reactive troubleshooting, the service empowers partners with expertise, helping them design better systems, avoid common pitfalls, and maximize the performance of their AV deployments. This results in reduced system downtime, faster deployments, and greater confidence for both integrators and end users. Rooted in Lightware’s philosophy of going the extra mile, Lightware Connect transforms technical support into a true partnership. It reinforces the company’s reputation for reliability and service excellence, ensuring that customers are supported not just at installation, but throughout the entire AV journey.

https://www.lightware.com/en/news/lightware-americas-introduces-lightware-connect

Extron’s technical support sets the standard for reliability, accessibility, and expertise in the AV industry. Guided by the three core principles of Service, Support, and Solutions, Extron backs every product with a 100% Satisfaction Guarantee and an unwavering commitment to customer success. Customers have 24/7 access to live technical support engineers, including weekends and holidays. Whether commissioning a large scale system, designing a complex AV solution, or troubleshooting a critical issue after hours, help is always just a phone call away. Extron’s support engineers are highly trained and deeply knowledgeable, enabling them to resolve issues quickly and effectively. This around the clock, real person support ensures peace of mind and minimizes downtime, reinforcing Extron’s reputation as a trusted partner before, during, and long after installation.

https://www.extron.com/

Nice North America transformed customer support by replacing lengthy troubleshooting calls with real-time visual assistance — and the results  speak for themselves. Nice North America introduced TechSee's visual assistance technology to elevate an already dedicated support organization — one built on agents averaging over a decade of tenure with deep product knowledge and genuine customer empathy. The goal was simple: make great service even better. By giving agents a secure, live visual connection into the customer's environment, Nice turned complex troubleshooting into collaborative, confidence-building experiences. Agents could instantly confirm parts, guide calibration, and resolve installation issues on the spot — transforming the service interaction from reactive to consultative. The impact was immediate. First-call resolution rose significantly, satisfaction scores improved, and operational costs dropped as unnecessary replacements were eliminated. Most importantly, customers felt genuinely understood. What makes this achievement stand out is its philosophy: rather than automating away the human element, Nice doubled down on it — pairing cutting-edge visual technology with one of the most experienced support teams in the industry. The result is a support experience that is as empathetic as it is efficient. Nice North America didn't just improve tech support. They reimagined what it can be.

https://www.youtube.com/watch?v=NYkAYwmgems

At SCT, it’s not just about the products, it’s about the people behind them. Our technical support team works hands-on in a fully equipped lab, testing real scenarios and answering real calls from our own offices. No outsourced support. No scripts. No guesswork. Just knowledgeable engineers helping you get it right. Expect clear answers, honest guidance, and full transparency about what our solutions can and can’t do.

https://www.soundcontrol.net/support/

SIICA has built a technical support model designed to resolve issues quickly and correctly, often on the first call. That performance is driven by experience, process structure, and accountability. The service center handles a high volume of direct customer contacts each month, providing responsive support across the customer base.

Sharp operates a three-tier support system that ensures each case is handled with care at the right level and issues are escalated and resolved by the experts. Level 1 technicians manage initial troubleshooting and common service needs. Level 2 specialists provide advanced, product-specific support. Level 3 experts bring more than 25 years of Sharp technology experience to complex technical challenges.

Customer support is delivered entirely from U.S.-based teams with an average agent tenure of more than five years and single digit attrition over the past five years, ensuring continuity and deep product knowledge. This stability gives customers access to professionals who understand both the products and the environments in which they operate, leading to faster resolutions and reduced downtime.
Sharp’s top 30 customers are supported through a dedicated Premium Service Group. This team works exclusively with designated accounts, building strong working relationships and delivering consistent service.

The combination of structured service management, strong sales support and highly trained first-level customer service has created a best-in-class resolution stack that deliver unparallelled customer engagement. For customers, this means faster issue resolution, clear communication and fewer disruptions to daily operations, thus minimizing downtime so teams can stay focused on their work.

https://business.sharpusa.com/IT-and-Security/Sharp-Help-Desk-Support?

Shure’s Applications Engineering team delivers industry‑leading technical support across the entire breadth of the product lines that power the professional audio ecosystem. By pairing innovative tools with responsive, accessible customer assistance designed to resolve even the most complex challenges, Shure delivers an unparalleled post-sales experience.

At the core of this experience, Shure customers can rest assured that when support is needed, they will be assisted by seasoned professionals with over 100 years of combined audio industry experience. In addition to providing industry-leading technical support via phone, e-mail, and live chat, the expertise of the Applications Engineering team powers the Knowledge Base available on the Shure website. This comprehensive resource contains answers to literally thousands of questions about Shure products and their applications. When additional support is needed, users can quickly submit a guided request form that captures essential details—issue type, product category, and contact information—to ensure fast, accurate resolution. This comprehensive, multi‑layered support ecosystem empowers customers with the tools, knowledge, and expert guidance required to keep their systems running flawlessly.

https://www.shure.com/en-US/support and https://www.shure.com/en-US/support/techportal and https://www.shure.com/en-US/support/shurecloud

At Symetrix, we believe world-class hardware is only as good as the dedicated team standing behind it. Our mission is centered on a human-to-human support model that prioritizes the needs of our partners above all else. When an integrator reaches out to Symetrix, they are connected directly with a live expert who is invested in their success. Our support team doesn't just close tickets; they act as a seamless extension of our customers' engineering departments. The Symetrix Standard is defined by our ability to resolve the vast majority of technical issues during first contact. Whether it is a quick configuration question or in the field troubleshooting, our team stays on the line until the job is done. We pride ourselves on industry-leading responsiveness, with a dedicated team that typically returns voicemails and emails in a fraction of the time of our competitors. We back our products with a 5-year warranty, but we back our partners for a lifetime. From pre-design consultation to critical deployments, Symetrix ensures no integrator ever feels alone on a job site. We don't just provide AV solutions; we provide the peace of mind that we are always just a phone call away.

https://www.symetrix.co/support-contact

In today’s Pro AV landscape, technical support should function as a strategic extension of the integrator’s team. Vanco’s technical support organization exemplifies this elevated standard through deep product expertise, rapid response, and an unwavering commitment to follow-through. Integrators consistently point to the team’s professionalism and fluency across networking, AV distribution, and audio technologies. Support inquiries are handled with clarity and respect, eliminating the friction, wait times, or blame games integrators experience elsewhere in the channel.

Senior Project Manager Joe Perez of Phoenix Fire and Security describes Vanco’s team as “very professional” and “incredibly knowledgeable,” noting that when issues arise, “they test it in the lab and get back to me.” Vanco’s engaged support ensures troubleshooting recommendations are accurate, actionable, and field-proven, and customers feel supported end-to-end.
This diligence translates directly into operational confidence. Integrators deploy Vanco systems in complex commercial environments knowing that knowledgeable technical resources remain accessible throughout the lifecycle of the project. Whether assisting with configuration, diagnosing edge-case behaviors, or supporting system expansions years after initial installation, Vanco’s technical support team remains engaged and accountable. By pairing technical depth with genuine partnership, Vanco transforms support from a reactive service desk into a proactive, integrator-first resource.

https://www.vanco1.com/insights/case-studies/

The ViewSonic Field Solutions Team demonstrates what support means in today’s Pro AV environment: knowledgeable and accessible. The team is filled with experts who deliver answers when and where customers need them. Comprised of CTS‑certified professionals, the Field Solutions Team brings technical know-how of the products, from dvLED and interactive flat panels to Microsoft Teams Rooms and commercial displays. They bring real‑world field experience to every project. The team provides hands-on, proactive support across the project lifecycle. From pre‑sales engineering and onsite assessments to detailed consultation calls, they help reduce risk, avoid design issues, and move forward with confidence. This type of involvement leads to faster deployments, fewer escalations, and more successful outcomes. During installation and deployment, the team works directly with resellers, integrators, and customers. They troubleshoot in real time, validate software performance, and offer support for ViewSonic solutions, which minimizes downtime and keeps projects on track. What truly sets the Field Solutions Team apart is their commitment to post‑sales success. By remaining engaged after installation, they help optimize performance, resolve issues quickly, and ensure long‑term value. The result is higher customer satisfaction, stronger partner trust, and service excellence.

https://www.viewsonic.com/us/

WyreStorm Tech Support is built around one simple promise: when an AV system is down, help should be immediate, human, and effective. Our team provides true 24/7 global coverage, so integrators, consultants, and end users can reach a real support specialist, fast and without waiting on automated loops or generic responses. We support the way Pro AV actually works in the field: urgent issues during commissioning, live environments that can’t afford downtime, and multi-time-zone projects with hard deadlines. That’s why we focus on speed, clarity, and ownership, quick triage, practical troubleshooting, and guidance that gets systems stable again with minimal disruption.

We also invest heavily in proactive support. The WyreStorm Support Hub is developed as a centralized knowledge base for partners, bringing together updated documentation, guides, best practices, and training resources to shorten troubleshooting time and help teams solve issues independently when needed. And when hardware replacement is the right answer, our customer-friendly RMA process is designed to keep projects moving, reducing delays, minimizing hassle, and protecting relationships between integrators and their customers. The result is a support experience partners trust: responsive, knowledgeable, and accountable, helping every WyreStorm installation perform the way it should.

https://www.wyrestorm.com/support-hub-testimonials/

LinkLab simplifies complex tasks and provides expertise that helps integrators get projects done faster and more efficiently. Designed to accelerate business growth with tailored services that streamline operations, the LinkLab suite of services provide supplemental/augmentable options for integrators and a way for them to expand their business while remaining nimble.
The LinkLab name is about connection. It allows Almo to expand into other service areas while maintaining a strong link to the Almo brand. Integrators can think of LinkLab as their backstage crew, making the magic happen while they take center stage.
Additional benefits of LinkLab include:
•Scalability: Adapt to project demands without overextending internal teams.
•Flexibility: Tailor services to specific needs and challenges.
•Cost-Efficiency: Reduce expenses related to training, staffing, and travel.
•Time Savings: Focus on core business priorities while Exertis Almo handles the details.
•Technological Edge: Stay ahead with the latest tools and systems expertise.
•Expertise On Demand: Access specialized knowledge without maintaining in-house resources.
Services available through LinkLab:
•Engineering & Drafting
• Design & 3D Modeling
• Programming & Commissioning
• Labor Support
•Warehousing
•Provisioning
• Autora Digital Signage and Digital Signage Lite Management

http://www.linklabservices.com

BZBGEAR Fundamentals is an end-to-end partner support program designed to eliminate risk, accelerate project timelines, and support integrators at every stage, from system design through deployment and beyond. Partners benefit from complimentary design services and sales engineering support before and after the sale, ensuring accurate system planning and faster execution. Comprehensive training resources, along with 24/7 access to a dedicated partner portal, provide immediate access to manuals, firmware, drivers, and technical content whenever needed. To keep projects on schedule, BZBGEAR offers free shipping with same-day dispatch and expedited replacement services, enabling rapid response to urgent requirements and minimizing downtime. A robust warranty program combined with a 60-day satisfaction guarantee further removes financial and performance risk.

Additional value is delivered through complimentary BZBGEAR control software, often customized to meet specific project requirements at no additional cost. Supported by a global presence with localized responsiveness, partners receive consistent, reliable assistance regardless of location. BZBGEAR Fundamentals transforms the vendor relationship into a seamless partnership that streamlines workflows, enabling integrators to deliver projects faster and with complete confidence.

https://bzbgear.com/discover-bzbgear-fundamentals

IVCi is known for delivering comprehensive customer support services, from our top-rated help desk and remote managed event support to on-site assistance. Achieving a perfect 100 Net Promoter Score over the last six quarters, our services ensure faster resolutions, smoother interactions, and exceptional customer satisfaction. Transparent processes provide live updates through our personalized customer portal, keeping clients informed on the status of all projects and service tickets. Our 24/7/365 help desk boasts an average phone answer time under 10 seconds, with 70% of tickets resolved on the first call.

The crown jewel of IVCi's customer support program is our Managed Video Experience (MVE), which delivers end-to-end value by combining continuous system monitoring with dedicated meeting and event support. Issues are proactively detected and resolved before impacting users, while real-time support ensures flawless execution of top-tier meetings and events. Through advanced trend analysis, root cause resolution, and continuous optimization, MVE maximizes uptime, improves system reliability, and elevates the overall user experience. Powering thousands of users across global conferences and mission-critical events, MVE enables organizations to operate with confidence. By blending proactive oversight with hands-on event support, MVE turns technology management into a seamless, high-value service that drives organizational success.

https://ivci.com/av-support-services/

JVC Home Theater Projectors’ expert support team delivers specialized, high-level assistance focused on premium home theater installation and integration. JVC provides expert technical and customer support that goes far beyond basic troubleshooting. JVC’s highly trained team works closely with partners, dealers, integrators, and end users, offering one-on-one guidance to provide personalized support in a timely manner. You are not transferred to a generic call center for assistance.

JVC’s value-added services also include support in calibration and advanced image optimization. These tools aid in fine-tuning features like Frame Adapt HDR and color profiles to achieve JVC’s renowned contrast, black levels, color accuracy, and reference-quality image performance.

JVC also supports long-term enhancements through its free firmware updates, providing remarkable upgraded features, extending product life and value—without additional cost to the end-user.

Partners benefit from easy access to robust tools and resources, including setup guides, calibration support, throw-distance calculators, tutorial videos, and screen pairing support.

Backed by a strong service and warranty program, including a 3-Year Warranty with a 1-Year Advanced Replacement, JVC provides added peace of mind to its customers.

Ultimately, JVC stands out by treating support as an extension of performance—delivering expertise, tools, and responsiveness long after the sale is completed.

https://www.jvc.com/usa/projectors/

Nice delivers exceptional value to its dealer network through a highly effective Regional Technical Specialist (RTS) team that combines localized expertise, hands-on training, and ongoing technical support. These specialists ensure dealers are fully proficient in the Nice ELAN OS by conducting in-person and follow-up trainings, including the ELAN OS Certification Training , while also providing real-time support for the installation and configuration of advanced solutions. Beyond technical assistance, the RTS team drives continuous education through live, interactive webinars that highlight new innovations and evolving smart home workflows along with video tutorials on YouTube. Working in close alignment with Regional Sales Managers, they act as a critical bridge between product, sales, and field execution—strengthening dealer capability, accelerating adoption, and ensuring consistent, high-quality system deployments. This localized, relationship-driven approach reinforces commitment from Nice to a well-trained installer network and delivers measurable value by improving dealer performance, customer satisfaction, and overall market success.

https://www.niceforyou.com/na/stories/get-hands-nice-elan-os-certification-training

SIICA delivers value beyond the hardware itself through dependable performance and responsive support. Sharp displays are engineered for quality and consistency, with an overall failure rate of just 0.075%, meaning less than one percent of all displays experiences issues. Its record of reliability and hands-on support makes it a trusted choice for organizations that expect technology to work without disruption.
Service is a core part of the Sharp’s approach. When support is needed, customers reach a responsive and well-staffed team. Technical specialists are trained to resolve issues quickly and thoroughly, and field technicians are available for on-site support when required.
Sharp also works to understand each customer’s environment, treating them as long-term partners. This familiarity allows the team to anticipate needs and respond with practical solutions. By pairing dependable products with consistent service, Sharp delivers steady performance and real value

https://business.sharpusa.com/pro-av-managed-services

Shure pairs its industry-leading audio technology with equally exceptional customer support, delivering meaningful value at every stage of the customer journey.  Shure’s Customer Success team function as trusted advisors, providing end-users with a single point of contact for product recommendations, onboarding services, and regular check-ins to ensure customers have the best possible experience with Shure and its products. By building direct relationships with customers, Customer Success establishes a personalized experience that transcends traditional customer service. By combining knowledgeable, friendly, customer advocates with accessible tools, expert-built documentation, and multiple pathways to personalized support, Shure empowers customers to get the most from their products with confidence.

https://www.shure.com

Zones is a global technology solutions and services company that helps organizations solve complex IT challenges. With 35+ years of experience and operations in more than 150 countries, Zones has mastered the science of building and sustaining digital infrastructures that transform how modern organizations do business.

Zones provides four specialized business practices:  

• Cloud and Data Center: Delivers public, private, and hybrid cloud infrastructure and managed services, including migration, modernization, and data protection.
• Digital Workplace: Designs and manages workplace technology ecosystems that support hybrid workforces through unified communication, device management, and AI-driven automation.
• Networking: Builds secure, cost-effective network environments supported by experts who monitor performance, manage compliance, and optimize operational efficiency.
• Security: Provides advanced cybersecurity solutions, from assessment and implementation to management and incident response, to help enterprises stay resilient and protected.

Zones’ end-to-end IT Lifecycle Services cover every stage of technology, from strategic planning and procurement through deployment, management, optimization, and secure retirement. These services enable customers to streamline project planning, deployment, maintenance, and future upgrades under a single, trusted partner, reducing technical debt and accelerating digital transformation.

https://www.zones.com/site/statics/static_page.html?name=services-and-solutions